Purpose of Job

This is a Corporate Services leadership role and will act as a trusted advisor to the MD Corporate Services (CS). The Head of Governance & Travel Management is responsible for providing oversight, planning and monitoring cross-functional activity in the department. The role will provide leadership and expertise on the department’s overall strategy, operating model development, governance, performance management, portfolio management, budgeting, planning and reporting.

In addition, the role holder will work with senior leadership across the Bank to deliver a best-in-class travel service that meets EBRDs sustainably and CNZ goals.

The Head of Governance & Travel Management will manage and oversee CS budgets, people management processes, workforce planning, communications, establish and run governance forums and reporting. The role will lead the creation and development of global travel strategies and best solutions, incorporating technology to deliver exceptional colleague experience.

The incumbent will oversee the CS transformation agenda ensuring the right governance and controls are in place to support the delivery of the department’s portfolio.

Accountabilities & Responsibilities

Governance

• Implement appropriate CS governance forums providing visibility and reporting on operational and transformation activities.
• Work with the Managing Director CS on the people strategy ensuring organisation design and ways of working are fit for purpose and meet the needs of the function and EBRD.
• Oversees CS workforce planning, supply and demand, monitoring and reporting to track against targets.
• Prepare governance reporting for submission to ExCom and the Board of Directors. Ensure timely submissions of all senior forum papers with an adequate level of challenges prior to submission, including all actions / outputs.
• Provide operational expertise across CS, and work with the relevant teams to ensure that all data, business intelligence and reporting needs of the function are understood, accurate and delivered.
• Regular review of new and existing guidelines and procedures, responsible for ensuring people’s training requirements and control procedures are met.
• Continually reassess the CS operational risks and controls associated, build relationships with internal/external auditors to ensure appropriate processes are in place for risk management and robust governance of any required actions.
• Drives and facilitates effective collaboration and communications between CS and other management communities.
• Oversees the execution of the CS strategic transformation agenda ensuring initiatives are governed and tracked accordingly.

Budget Management

• Manage and support the Bank’s Strategic Implementation Plan (SIP), and liaise with Finance to maintain the depreciation forecasting model for CS assets.
• Is responsible for directing the preparation, review and consolidation of business plans and budgets for the CS organization.
• Responsible for monitoring budget execution, reallocations and forecasting reporting to identify overspending against the target.
• Perform financial reviews on major CS contracts, participate in tender evaluations and supplier negotiations as well as contract financial performance reviews.

Travel Management

• Implement a business partnering approach to create a global travel proposition that positively supports the needs of the business, reflecting local or sector nuances, and actively enhancing performance and productivity.
• Embed a ‘user first’ way of thinking, ensuring travel services and colleagues’ experience are the best they can be.
• Ensure a close and effective working relationship with key third-party suppliers to ensure that travel services are managed effectively through the Bank.
• Accountable for the engagement and effective overall management of staff of the Division through effective overall performance management.
• Champion and role model the Bank’s Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are always exhibited.

Knowledge, Skills, Experience & Qualifications

Experience should include, but should not be limited to:

• Strong leadership capability, executing as appropriate in the areas of responsibility.
• Knowledge of and experience in Operations and Business Management best practices, including the ability to identify areas of improvement (in process, systems, policies and data & analytics)
• Demonstrated experience in managing customers, stakeholders and third parties.
• Strong collaboration and network abilities to achieve change, strong leadership and motivational skills.
• Strong Programme & Change Management skills, able to implement portfolio reporting to track and monitor progress on key change initiatives.
• Customer service experience and commercial awareness.
• Excellent communication skills with the ability to communicate at all levels with maturity and diplomacy.
• Excellent organisational and administrative skills. The ability to multi-task.
• Previous experience of working in a multi-cultural environment is desirable.
• Experienced in property insurance practices and budgetary control and fixed asset accounting.
• Strong quantitative/numerical skills with the ability to interpret financial information and design/use financial models.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).