• Function title: Airport Information Service Specialist
• Reference: NOC-NM-2023-FGIV/724
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of the competition: Internal and external competition
• Applicable regulations: Conditions of Employment of Contract Staff at EUROCONTROL
• Function group: Function group IV
• Job level: 16-18 – Check salary simulations for the basic grade
• Generic post: Project Manager/Specialist
• Number of posts: 1
• Duration of engagement: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/NOM/APT – Airports Unit
• Working arrangement: Hybrid work (remote and onsite)
• Competition publication date: 30/11/2023
• Competition closing date: 11/01/2024(23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, the “Airports” Unit develops, validates and deploys airport safety, runway throughput, surface management and total airport management solutions.

EUROCONTROL gathers airport information via the Airport Corner – an airport-focused data repository and secure web application enabling airports to provide information and sharing it with the Network in an efficient and harmonized manner in support to strategic, pre-tactical and tactical planning.

Your role

Your role will be to:

• • Actively contribute to the development, optimisation and maintenance of the Airport Corner services by:
    • Analysing and defining new business requirements to improve airport systems, processes and practices considering the impact of changes.
    • Coordinating and performing user acceptance tests, designing implementation plans, communicating changes to users (e.g. user guidance, benefits, training), providing user support and monitoring post-implementation.
    • Supporting core NM business processes such as strategic, pre-tactical and tactical planning, events management, post-operational analysis and crisis management.
    • Collaborating with internal and external partners and with software development teams to achieve an optimal implementation of new business requirements.
    • Performing cost-benefit analysis (CBA) whenever required.

• Act as the focal point for internal/external users, manage the airports information provision via the Airport Corner, and coordinate and solve any issues related to quality of information.
• Support actively the NM events management process by closely following-up on airport events, coordinating with airport partners (e.g. ATCs, airport operators) to obtain information, providing input to various NM processes (e.g. weekly briefings, strategic planning, performance reporting) and preparing post-operational feedback on airport events.
• Actively promote awareness and look for opportunities to bring new airports and airlines to join the Airport Corner (e.g. presentations to external/internal target groups, airports visit, promotional leaflets/videos, etc).
• Enhance and expand the use of the Airport Corner information by internal/external users (e.g. new target user groups).
• Contribute to projects and working groups aiming the delivery of future services (e.g. AOP/NOP evolutions, SESAR projects, iNM).
• Be constantly on the lookout for ways to modernise business practices and efficiencies and make concrete proposals.
• Carry out any other tasks in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university studies of 4 years in a relevant domain (Aeronautics, Air Transport, ATM, Information Management, Computer/Data Science or Engineering), or professional training of an equivalent level.
• Minimum of 4 years relevant working experience.
• Experience with information engineering concepts, data management techniques and business intelligence analysis.
• Experience in developing user requirements.
• Experience with User Acceptance Tests.
• Knowledge of Cost Benefit Analysis (CBA).
• Stakeholder management skills.
• Project Management skills.
• English technical drafting skills.
• Understanding of the Network and the flow management’s related activities and the airports’ role in them.
• Understanding of airports and airlines operations, experience would be considered an asset.
• Analytical thinking: You analyse information and are able to identify relationships.
• Customer focus: You adapt services to respond to customer needs.
• Communication: You are able to foster two-way communication.
• Creativity and innovation: You apply new approaches.
• Teamwork: You foster teamwork.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will have to become at least basic user of French at level A1/A2 before the end of the probationary period.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year(s) and it may be renewed up to a maximum of 9 years or converted into an undetermined contract pursuant to the provisions of the Conditions of Employment of Contract Staff at EUROCONTROL. Before being established in the post, he/she will be requested to provide certified copies of his/her degrees and successfully serve a probationary period of 9 months.
• The successful candidate shall be engaged in principle at the basic grade of the advertised grades.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.