The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.
To assist the Division of Business Operations (BOS) during the current restructuring and partial relocation in implementing change initiatives, monitoring status updates on improvements and documenting efficiencies in all areas of the Division of Business Operations of WHO/Europe.
Key duties:
Assists the Director in planning, implementing and monitoring initiatives to improve quality and timeliness of client services.
Tracks the continuous review and improvement of existing policies, procedures and decision-making processes.
Builds routines for Unit Heads and their teams, in support of shared culture of service across all business areas. Supports the Director’s Office and Units in the implementation of improved process flows.
Coordinates the development of regular visualization and communication of change initiatives, in coordination with internal communication and relevant business units.
Collects facts and data from business units for status updates on improvements and team performance.
Summarizes findings for management reports.
Documents process improvements.
Assist new general service staff in the Division, together with their supervisors and HR Business Partner/Staff Development Officer, in acquiring new skills, problem-solving, building their culture of continuous improvement and their confidence in taking corrective actions to remain on the progress track.
Performs other duties as assigned.
Essential: University degree (Bachelor’s level) in business, management, public administration, social sciences or in a subject relevant to the duties of the post.
Desirable: A Master’s level university degree relevant to the duties of the post t. Certification or professional training in management, operations or administration.
Essential: At least two years of relevant experience in administration or operations in a government, an international organization or international company.
Desirable: Relevant experience within WHO, the United Nations or other international organizations.
Ability to work harmoniously as a member of a team. Emotional awareness: the ability to identify and harness one’s emotions and apply them to tasks; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same. Track record in establishing efficiencies in the day-to-day interactions with colleagues and clients, and to support in the resolution of problems with empathy, tact and diplomacy. Aptitude to gather factual information and to ensure its relevance and accuracy when preparing briefings and reports for senior management.
Teamwork
Respecting and promoting individual and cultural differences
Communication
Moving forward in a changing environment
Knowing and managing yourself
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of either French, Russian, or German.
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 50,377 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 1390 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
https://www.who.int/careers/diversity-equity-and-inclusion