Position Title: Analyst, Information Systems & Analytics

Reports to: Associate Director of Information Systems & Analytics

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options (5% travel domestic or international)

Employment Type: Full Time

Position Overview

The Analyst, Information Systems & Analytics (“the Analyst”) will assist with maintenance and enhancement projects related to organization-wide data, reports, and systems. The Analyst will partner with operational teams (ex. Development, Marketing and Communications, Finance, International Operations, Human Resources) across all Partners In Health (PIH) sites globally to analyze data and explore ways to increase efficiency, reduce parallel processes, bolster application support, grow end user tool adoption, expand access to cross-functional data, and improve the ability of our stakeholders to make data-driven decisions. The Analyst needs to be able to learn tools and processes quickly while being responsive to fluid stakeholder needs.

Responsibilities

• Application Support (25%): Provides helpdesk support and troubleshooting for various systems such as, but not limited to, Serenic (Microsoft [MS] Dynamics NAV), Vena, Concur and MS Office 365 Suite, while bolstering PIH’s efforts to grow support capacity organization wide.
• Analysis and Report Development (25%): Develops dashboards and reports using analytics tools such as MS Excel, MS Power BI, and Jet Reports for various internal teams, cross-departmental and cross-geographical audiences, and management.
• Training and Documentation (25%): Supports training efforts to help build analytics and application capacity organization wide through specific trainings and the creation of educational materials and manuals.
• Data Management and Integration (15%): Assists in implementing PIH’s Data Warehousing strategy by interfacing with various teams to move data into a Data Warehouse, update and maintain permissions, identify relevant data relationships, mappings, and transformations, publish and analyze datasets for stakeholder use.
• Application and Process Design (10%): Assists in evaluating and improving processes across the organization using PIH’s stack of applications, leading requirements gathering and testing.

Qualifications

• Bachelor’s degree plus 1-3 years of experience in Public Health, Business, Information Technology, Data Science, or similar area
  • 2-3 years of related work experience can be substituted for a Bachelor’s degree
• Proven ability to learn new systems, processes and problem solve
• Attention to detail, ability to follow and create instructions and documentation
• Excellent communication and customer service skills
• Advanced Excel skills; familiarity with data warehouse or data visualization tools strongly desirable
• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries
• Interest in social justice strongly desirable

Please note that we are not able to sponsor U.S. work authorization for this role.

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay and Benefits

The pay range for this position at commencement of employment is expected to be between $50,000 and $60,000/year. The starting salary offered may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills and experience.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually.