Reports to (role)

• Head of (métier) Unit/Division or Team leader métier if in SSC

Purpose

The Functional Application Manager 1 ensures global overview and solid knowledge of, business processes, practices, information and data needs of the métier concerned (for one or several). S/he is accountable for translating them into adequate Information/Data systems and for ensuring their relevance over time to support those evolving requirements. S/he is in charge of the evolution of the systems (maintenance) in production. S/he also leads métier professionals in the adequate use of the tools (L3).

Accountabilities & Functional responsibilities

• Is accountable for the strategy and evolution of the Information / Data systems in close collaboration with métier professionals and Business Analysts.
• Is responsible for initiating, leading and accompanying discussions with the métier to propose changes based on business processes, best practices and quality requirements. Also participates to the definition of the ergonomic and design of the new project and defines the evolution to put in place for current solutions.
• Is responsible to plan, with ICT, the future evolutions of the tools and to evaluate the scope, the resources and the budget. Ensures business requirements are addressed by ICT services & solutions.
• Analyzes and documents the maintenance requests. Adapts the documentation of the current Information / Data Systems in accordance to the new evolutions.
• Prepares and implements Change Management processes adapted to the evolution of the Information / Data systems.
• Ensures the system is compliant with rules for referential data and is adequately interfaced. Also ensures compliance with established internal and external needs and regulations.
• Contributes to project processes such as RFIs and RFPs – both preparing required documentation and providing input to the selection process.
• Contributes to the definition of the overall testing strategy for the maintenance including documentation of acceptance criteria and functional test cases. Executes testing (functional and/or UAT).
• Supports and contributes to the definition of best practices – supporting Business Analysts peers -, definition of standards, templates.
• Analyzes and resolves requests and incidents at the Level 3 of the support.
• Implements the monitoring tools and analyzes the behavior of the users with the objective to improve the solutions. Trains the focal point when it is necessary.
• Coordinates and supervises business L2 (BSC) support activities in its specific field of expertise.

People management responsibilities

No

Scope & Impact

• Remit: limited number of countries/locations or small to medium number of users impacted (up to 500 users).
• Strategic impacts: Small or medium change (e.g. within sub-function, unit) of business/practice and processes.

Relationships

• Internally, interacts within the métier, with end-users, ICT and other units or departments at HQ and FD.
• Externally, interacts with possible suppliers and external expertise.

Certifications / Education required

• Specific specialist diploma (Bachelor / Masters – to be defined by each métier).
• Computer proficiency.
• Project Management Certification (Agile or V methodology) an asset.
• Business Analyst certification an asset.
• Change Management an asset.
• Fluent in English & French.

Professional Experience required

• Typically 6-9 years’ overall professional experience.
• Experience in participating or in leading projects.
• Experience in Business Analysis.

Our Values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.