Purpose of Job

A key role in the Talent Development team, providing professional administrative support and coordination across talent development processes and programmes and other talent management initiatives.

Facts/ Scale

• No direct reports
• Interfaces with the Talent Management team, HR colleagues, Bank staff at all levels including CLG, external training providers and other suppliers, and the Managed Learning Services (MLS) agent
• This role will have access to employee data and therefore the post holder must operate with discretion and maintain confidentiality at all times
• This role assists in the setting-up of training programmes, and therefore will need to work from 8am on days when in-person training is taking place and may need to work beyond 5pm when required. Training events could take place Monday to Friday

Accountabilities and Responsibilities

• Maintain the internal Talent Development information channels, including intranet, Ask HR knowledge-based articles and ELSy (LMS), ensuring that information is current and accurate. Act as first point of contact for general Talent Development enquiries across all media.
• Create, manage and maintain the Bank-wide training calendar, working closely with the Talent Development team and HRBPs to anticipate learning requirements and demand. Book and co-ordinate external providers, venues, online platforms and internal clients to ensure the smooth running of workshops (virtual and classroom), external events and other Talent Development activities.
• Ensure that all course material is accurate and up to date, and that delegates receive joining instructions, pre-work and follow-up work in good time.
• Conduct evaluation of programmes, conferences and events, ensuring evaluation is consistently used and regular reviews are carried out. Identify any issues and work with the TD team to resolve.
• Operate online learning platforms effectively, acting as producer for webinar events where required. Manage library of session recordings as appropriate.
• Manage and update the Learning Management System (ELSy), incorporating the training calendar and listing the scheduled events. Monitor participation in real-time events and promote activities as necessary. Create campaigns to publicise new paths or new content.
• Act as primary point of contact for any ELSy issues and system upgrades with IT.
• Deliver ELSy demonstrations and workshops on using the platform, promoting online learning and encouraging “ELSy first” mindset.
• Build learning pathways within ELSY as required by the Talent Development team. Guide and advise content creators on effective course construction and moderate content before publication.
• Provide focused support to key programmes, including Management Matters, Banking Foundations, CoachHub, Mentoring Matters, New Heads of Resident Office and any new courses developed under the Bank’s strategic learning and upskilling initiatives.
• Organise and set up the Your EBRD welcome day events for new joiners to the Bank.
• Create, maintain and produce regular talent development reporting and training records as required using data from ELSy and other HR systems.
• Set up new users in LinkedIn Learning, activate new employee accounts and maintain existing LinkedIn Learning paths.
• Maintain frequent contact with the MLS agent and monitor their performance against the SLA.
• Maintain up to date budget spreadsheets by ensuring that all commitments are logged correctly and reflect the training calendar. Follow up with vendors and AP Queries team to ensure all the invoices are received in a timely fashion.
• Work closely with HR Budget team and PODD to ensure there are sufficient contract values to cover future training sessions and flag any contracts that may be expiring/ have reached their maximum value.
• Prepare sponsorship letters for employees requesting funding to study for external qualifications and maintain register of sponsored students.
• Partner with the external supplier to arrange CFA teaching packages. Arrange and co-host online workshops to resolve any enquiries related to EBRD sponsorship.
• Provide administrative support to the TD team as required, including requesting purchase orders, arranging meetings and ordering supplies of promotional materials.

Knowledge, Skills, Experience and Qualifications

• Experience of working in a Talent Management/Learning & Development team in a global organisation with a multi-cultural corporate environment.
• Exceptional organisational skills, able to multitask and demonstrate attention to detail.
• Highly proficient with Outlook, Excel, Word and Power-point and the ability to work with bespoke IT packages, e.g. LMS, meeting room booking system, collaboration tools, SAP, MS 365, Teams, Zoom and Webex.
• Ability to build strong working relationships with staff at all levels across the Bank, HR colleagues and suppliers.
• Excellent interpersonal and communication skills, able to influence and challenge key stakeholders as appropriate.
• A pro-active, solution-driven approach is essential, with the ability to work independently, taking the initiative to solve customer and team issues as appropriate. The ability to deliver to timescales is a must.
• An understanding of budgets and a good level of numerical literacy.
• Strong customer service orientation with a continuous improvement mindset.
• Digitally savvy, able to recognise the potential for new technologies and master and derive maximum benefit from existing technologies.
• Flexible and agile, able to respond to issues ‘in the moment’ in a calm, practical manner.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

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