(Associate) Corporate Learning Operations Officer
Washington DC, United States
JOB DETAIL
Description
IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.
The Vice Presidency for Corporate Support integrates the following departments under one umbrella to enable the execution of IFC’s strategy and effectively address operational needs: Budget and Business Administration, Human Resources, Communication and Outreach, Strategy and Operations Management, Information and Technology, and Strategic Initiatives, Analytics, and Knowledge Management.
The Strategic Initiatives, Analytics, and Knowledge Management (CSI) department exists to (1) drive innovation and continuous improvement within the Corporate Support VPU and (2) together with all other functions within the VPU and in partnership with other relevant units across IFC, support the Management Team and the rest of our senior leadership in designing and implementing the institutional change needed to achieve IFC’s strategic objectives and growth ambitions.
IFC is seeking an (Associate) Corporate Learning Operations Officer in CSI to support the design and delivery of current and future courses that empower IFC staff with critical skills and knowledge aligned with organizational goals, including Project Management, Client Engagement, and Operations Fundamentals.
Duties and Accountabilities
• Support the design, development, and implementation of new corporate learning courses in collaboration with relevant stakeholders, ensuring they meet identified needs and are effective post-evaluation.
• Plan, organize, and implement delivery of courses, including refining the course agenda, collaborating with presenters to update materials, and ensuring seamless execution.
• Lead collaboration with the Analytics team in developing a Learning dashboard, providing business requirements, and participating in data collection and analysis.
• Prepare and present regular reports to management on learning program performance and return on investment.
• Assist in the implementation, evaluation, and enhancement of pilot courses to ensure their effectiveness.
• Monitor and analyze participant feedback and evaluation data to continuously improve content and delivery.
• Manage communications with various stakeholders by developing and implementing a comprehensive communications plan and drafting clear and engaging communications.
• Serve as the focal point with regional learning coordinators, facilitating effective communication and collaboration.
• Supervise the administrative assistant in the team, providing guidance and support for daily tasks and ensuring smooth administrative operations, including all logistics associated with learning delivery.
• Assist in planning, monitoring, and executing the team’s deliverables, and efficiently allocating resources to meet program objectives and deadlines.
• Deliver training and coaching as an active member of the team.
Selection Criteria
• Master’s degree in Education, Instructional Design, Organizational Development, Business, or related field.
• At least 5 years of relevant learning program experience in global/multi-national corporate consulting, or financial institution environments, with a preference for familiarity with investment and advisory operations and systems.
• Ability to develop and update training programs, course materials, curricula, and learning resources tailored to the specific needs of adult learners in a professional setting.
• Productive and comfortable at multi-tasking, with the capacity to work under pressure, capable of taking initiative and working independently under limited supervision.
• Proven project management skills.
• Proven ability to synthesize large volumes of data, prepare quantitative and qualitative reports and analysis, and summarize key messages for presentation to senior management.
• Strong analytical and problem-solving skills; sound business judgment to identify issues and present creative and practical solutions.
• Excellent written and verbal communication skills and ability to establish positive relationships at all levels.
• Ability to perform in fast-paced, high-energy environments.
• Given the requirement for travel as part of the role, the candidate should be open to and capable of traveling to regional IFC offices and client sites to support training delivery.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
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