Associate IT Systems Engineer (IT)(P2)
JOB DETAIL
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant’s location.
Organizational Setting
The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.The Client Services Section (CSS) is responsible for setting standards, providing first and second level support of the IAEA’s desktop computing environment, delivery of the IAEA’s IT training programme and promoting client oriented services. It designs, manages and implements desktop services, including their architecture, processes and policies to meet current and future business requirements. It aims at achieving the delivery of agreed levels of services to clients in compliance with best practices defined by international standards, in particular ITIL.
Main Purpose
The purpose of the post is to help the IAEA information and communication technology services define, create, and implement repeatable and consistent processes in the design, implementation, and maintenance of IT infrastructure.
Role
Associate IT Systems Engineer (IT) is (a) a technical specialist supporting the design and formulation of procedures and standards on all aspects of IT infrastructure; (b) a team member supporting and coordinating services delivery; and (c) a project team member soliciting inputs from other specialists and assisting in defining, planning and executing projects.
Functions / Key Results Expected
Project management support: provides support to the Project Manager while running IT projects on a daily basis to ensure that projects produce the required results. This includes providing support in planning and monitoring the project, and creating/maintaining project documentation.
Service management: perform tasks to ensure the availability, performance and security of supported services within an agreed time frame. The service components include the software, operating systems, and virtual infrastructure. Tasks include the installation, upgrading, maintenance, monitoring and development of standard operating procedures.
Technical input: provide technical recommendation based on professional expertise.
Problem solving: investigate and resolve problems for services within his/her own area of responsibility, following ITIL processes.
Competencies and Expertise
Core Competencies(Competency Framework)
| Name | Definition |
|---|---|
| Communication | Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. |
| Achieving Results | Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. |
| Teamwork | Actively contributes to achieving team results. Supports team decisions. |
| Planning and Organizing | Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. |
Functional Competencies
| Name | Definition |
|---|---|
| Client orientation | Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction. |
| Commitment to continuous process improvement | Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement. |
| Technical/scientific credibility | Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts. |
Required Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | Business Intelligence Analysis | Knowledge and experience with Power Apps, Power Automate, Power BI as well as Power BI visualization and reporting, integrate Power platform Solutions with MS 365 services. |
| Information Technology | Cloud computing | Knowledge of Microsoft 365 services (Teams, OneDrive, etc.) |
| Information Technology | Computer Operations | In-depth technical knowledge of the Windows Desktop Operating System and security in an IT enterprise environment. |
| Information Technology | Computer Operations | Monitor system performance, troubleshoot issues, and optimize configurations |
| Information Technology | Concepts and solutions for data processing | Develop Power Automate (formerly Flow) workflows for automation and integration |
| Information Technology | End User Support | Experience in end-user support, training, and documentation |
| Information Technology | End User Support | In-depth technical knowledge of Microsoft System Centre, e.g. SCCM; Minimum of two years of experience in Citrix Virtual environment and administration. |
| Information Technology | IT Security | Solid knowledge of IT Security practices and concepts. |
| Information Technology | Information Security | Strong knowledge of Information Security. |
| Information Technology | Project Management | Experience in project management, including project planning, work assignment and supervision, and in progress review and reporting. |
| Information Technology | Systems Administration | Proficiency in Administer SharePoint Online or on-premises, SharePoint Server, and SharePoint Framework (SPFx), manage permissions, access controls, and security settings |
| Information Technology | Systems Administration | Up-to-date knowledge of an experience in administering Enterprise on premise and Cloud systems. |
Asset Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Information Technology | Computer Programming | Knowlege with JavaScript, CSS, and REST APIs would be an asset |
Qualifications, Experience and Language skills
University Degree in Computer Science, Information Technology, or related field.
Internationally recognized Project Management Certification such as PMP or Prince 2 is desirable.
Internationally recognized Information or IT Security Certification such as CISSP, CISM, CISA, or GIAC is desirable.
Minimum of two years of relevant experience in the IT Infrastructure areas indicated above.
Knowledge of ITIL processes is desirable.
Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $50377 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 29420*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; Other benefits include 6 weeks’ annual leave, home leave travel, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/professional-staff/conditions
General Information
- The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
- Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
- The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
- Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
- The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.
Evaluation process
- The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
- Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.
Appointment information
- Appointment is subject to a satisfactory medical report.
- Staff members may be assigned to any location.
- Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
- The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
