Organizational Setting

This position is located in the GCI (Global Communications Infrastructure) and Network Operations Unit, Operations Section, International Data Centre Division (IDC).

Reporting Lines

Under the supervision of the Head, GCI and Network Operations Unit, to:

Duties and Responsibilities

1. Monitor and evaluate work progress of the Global Communications Infrastructure (GCI) and prepare documents and reports related thereto.
2. Monitor outages, perform first level troubleshooting and escalate (when needed) the incident to the next level.
3. Record network performance information and prepare related network performance reports.
4. Coordinate network interface requirements with States Signatories and monitor network usage by States Signatories; provide first level support to States Signatories.
5. Prepare technical and user documentation.
6. Assist in coordinating and conducting training activities and conduct technical presentations.
7. Keep accurate records of incidents and correspondence with States Signatories.
8. Participate in writing technical reports and papers on technical requirements.
9. Analyse statistics or other data and provide draft insights through graphs, charts and tables.
10. Perform other duties as assigned which may include being on-call.

Education

• University degree in computer science, electronics or telecommunications engineering or a related field.

Work Experience and Qualifications

• At least two (2) years of relevant working experience in satellite communications technology and telecommunications implementation.
• Experience in computer networking is essential.
• Demonstrated ability to communicate effectively with internal and external stakeholders in a multicultural environment.

Languages

• Excellent written and oral communication skills in English are essential;
• Knowledge of other official CTBTO languages (Arabic, Chinese, French, Russian and Spanish) is desirable.

Competencies

• Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
• Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from other and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match the audience; demonstrates openness in sharing information and keeping people informed;
• Planning and organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• Teamwork – Works collaboratively with colleagues to achieve organisational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; builds consensus for task purpose and direction with team members; supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings;
• Accountability – Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable;
• Creativity – Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches;
• Client orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive relationships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets timeline for delivery of products or services to clients;
• Commitment to continuous learning – Keeps abreast of new developments in own occupation/profession; actively seeks to develop oneself professionally and personally; contributes to the learning of colleagues and subordinates; shows willingness to learn from others; seeks feedback to learn and improve;
• Technological Awareness – Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks, shows willingness to learn new technology.