Org. Setting and Reporting

This position is located in the Operations Coordination & Liaison Unit in the Operations Support Section within the Operations Service of the United Nations Joint Staff Pension Fund – Pension Administration (UNJSPF-PA). The Operations Coordination & Liaison Unit administers the participation process as it relates to data exchanges between the Fund and its Member Organizations (MO), including HR interfaces, data quality assurance, interaction with the employing offices on missing separation documentation, management and follow-up of the non-actionable and HR data feed workflows and ownership of the whole participation process from enrollment to separation. Represents the UNJSPF-PA in all the unit’s relations with the secretaries of staff pension committees and other administrative staff of organizations/entities. The incumbent reports to the Chief of Operations Coordination & Liaison Unit.

Responsibilities

Under the general supervision of Chief of Unit, the incumbent performs for the following duties:
Organizes and supervises the activities of the unit.
• Process, administers, and manage the participation and separation process. In carrying out these duties and responsibilities, ensures consistent application of the Regulations and Rules of the Fund and adherence to the pension adjustment system, as approved by the General Assembly.
• Reviews, authorizes, and/or approves relevant documents for new participants as well as changes in the Participants’ Data Base.
• Reviews, authorizes, and/or approves relevant separation documents required for the determination of eligibility and benefit entitlements.
• Analyzes in detail the most complex cases and decides on the disposition of such cases within the scope of delegated authority.
• Reviews probable exceptions to established procedures for presentation and recommendation to senior management for approval.
• Supervises Unit’s staff.

Open (non-actionable) Entitlement Workflows:
• Management of the Open (non-actionable) Entitlement Workflow in the IPAS system arising from receipt of separation documentation from member organizations or participants.
• Liaises with MO on missing separation documentation and prepares summaries of corrective actions to be taken by Pension Entitlement Section (PES) NY and Geneva.
• Analyzes and reconciles workflow data identifying systemic issues and solutions.

Represents the UNJSPF-PA in all the unit’s relations with the secretaries of staff pension committees and other administrative staff of organizations/entities:
• Ensures that all queries are promptly replied to within the service level agreement whenever feasible and, when not, that any necessary investigation and follow-up are carried out.
• Undertakes investigation and/or follow-up of particularly difficult cases requiring intervention at the supervisory level.
• Recommends solutions to the Chief of Unit to problems that require his/her attention.
• Provides user inputs to the improvement of the interfaces, and design of new systems, ensuring that full account is taken of the relevant provisions of the Regulations, Rules, Pension Adjustment System, and administrative procedures of the Fund.
• Input to the design of the specifications for the interfaces and other systems.
• Input to the design of various projects geared towards innovating and modernizing the Fund.
• Test the various systems and provide corrective information when required.
• Monitors and develops/enhances data Interfaces with MO, including automation of the information exchange between the Fund and the MO and updating workflow status in IPAS.
• Analyzes and suggests specific enhancements to the current HR interfaces such as validation of data and automatic voiding of redundant workflows.

Member Organisation Staff instruction:
• Identifies, reviews, and assists with resolving common data issues.
• Develops and maintains instructions and procedures on UNJSPF requirements for the submission of separation documents for the use of the MOs.
• Implements end-to-end review and undertakes analysis, and prepares statistical reports.
• Organizes the work in accordance with the best management practices, with an emphasis on the delivery of quality client-oriented services in the most efficient and timely way.
• Oversees the work of the staff, planning/discussing work plans to evaluate their performance.
• Monitors and suggests improvement to existing workflow/MO reports.
• Develops new reports for MO’s with analyses on actions and status for Operations staff and Senior management as needed, using the IPAS BI system.
• Reports accurately and timely to the Chief of Unit and/or Senior Management when requested.
• Performs administrative functions and other special assignments at the request of the Chief of Section and/or Senior Management, including liaising with chiefs of other sections and units on workflow, timetables, new developments, new projects, etc.

Competencies

Professionalism: Knowledge of the United Nations Joint Staff Pension Fund of that of a similar international organization’s Regulations, Rules and Pension Adjustment system. Demonstrated knowledge and understanding of pension and staff benefits administration, especially with regard to processing benefit entitlements. Proven analytical skills. Ability to produce reports and papers on technical issues related to pension / staff administration and entitlements. Ability to review and edit the work of others. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. The ability to analyze and interpret data in support of decision-making and convey resulting information to management.

Accountability: Takes ownership of all responsibilities and honors commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

Advanced university degree (Master’s degree or equivalent degree) in business administration or public administration, finance, management or related area is required. A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of responsible experience in the area of employee benefit administration, finance or human resources or related area is required.

Experience within a post-employment benefit scheme is required

Experience as a manager or in the supervision of staff is required.

At least three years of experience in employee benefit administration is desirable.

Experience within the UN common system and International organization is desirable.

Two years or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The United Nations Joint Staff Pension Fund (UNJSPF) is an inter-agency body established by the United Nations General Assembly in 1949. The Pension Fund pays benefits in 17 currencies to about 80,000 beneficiaries who reside in more than 190 countries, and services more than 130,000 participants who work in the 25 Member Organizations of the Pension Fund.
Any candidate from a member organization of UNJSPF applying for this post is considered as an internal candidate provided he/she has been appointed through the appointment and promotion procedures applicable in his/her respective organization.
The applicable human resources procedures are governed by a Memorandum of Understanding (MoU) between the Fund and the UN Secretariat. On the basis of the MoU and in light of the status of the UNJSPF, it was decided that General Services staff members at the GS-6 and GS-7 levels shall be eligible to apply to the positions in this job opening, provided they meet the requirements of the positions as set forth in this job opening. If selected, a General Service staff member would be required to resign from their appointment in the General Service category and be reappointed on a fixed-term appointment limited to service with the UNJSPF. The period of ineligibility for re-employment following resignation shall not apply to such staff resigning from the General Service or related category to take up the functions of this position in the Pension Administration of the UNJSPF.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations is Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.