NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

•    Genuinely meaningful work as part of the most successful alliance in history.
•    3 year contract with competitive tax-free salary and household and children’s allowances
•    Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
•    Excellent private health insurance scheme
•    Generous annual leave of 30 days plus official holidays
•    Retirement Pension Plan

About the job

Based in Sigonella, Italy you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will be responsible for leading and managing the Service Operations & Support Branch. You will oversee the installation, operation, maintenance and administration of assigned IT, Network, Cable, Voice and VTC equipment, as well as all operating systems, core and specific application software, and Cyber Security Services. You will provide effective service delivery advice in support of operations and exercises and plan and design solutions for the continuous delivery of high quality IT services. For a full list of duties, please review the job description here.

About you

We’re looking for a talented and knowledgeable Branch Head (Service Operations) with ideally a Bachelor’s degree and at least 3 years post-related experience. A different educational qualification coupled with a minimum of 10 years relevant experience may also be considered.

Experience in resource management (manpower and equipment) related to IT service delivery and products is required. We also seek detailed knowledge of IT Service Delivery principles and negotiation skills in support of customer-provider relationships.

Knowledge of English, both written and spoken, is essential.

Competencies 

The NCI Agency is looking for individuals having tangible experience and knowledge in following areas:

•    Deciding and Initiating Action
•    Relating and Networking
•    Adhering to Principles and Values
•    Formulating Strategies and Concepts

To learn more about NCI Agency and our work, please visit our website.

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.