Job Summary:

Responsible for the development and day-to-day maintenance and enhancements of the application systems in test and production operations, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support and Operations team members. Ensures all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines. Acts as an internal expert in terms of the assigned system and is responsible for knowing what changes have been made to the base system. Plays a critical role in delivering high-quality service and support to various levels of internal users. Conducts technical and analytical work in developing, designing, and/or analyzing technical solutions for clients. Assesses new software products and solutions. Duties include participation in client needs assessments, evaluating hardware and platform availability, and software requirements.

Accountabilities:

• Assists in the evaluation, development and implementation of company systems, including custom developed, off-the-shelf, and/or hosted solutions.
• Participates in code and design reviews.
• Develops new system components to include graphic user interfaces, software programs, database interfaces and reports.
• Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.
• Ensures the consistent and reliable use of all code management and library systems assuring available, reproducible and reusable programs.
• Coordinates with company employees and consultants, on-site and in the field.
• Works with IT (ITIL Lifecycle) and project teams to analyze and clarify operational and platform requirements.
• Executes development process for assigned work products within the scope of change/release management for enhancements and projects.
• Ensures system documentation is up to date, including data related to incidents and enhancements.
• Updates system documentation per the change/release process.
• Contributes to definition of standards, best practices and maintenance of applications.
• Determines project scope, timelines and provide quotes on development efforts.
• Leads code and design reviews.
• Develops tools to streamline development efforts.
• Defines and mentor staff in standards, best practices and maintenance of applications.
• Assists in managing flow of change request activities including assignment of programmer and documentation to be updated.
• Works with development team(s) to update project plans and track projects. Assists in managing overall scheduling and timeline across projects.
• Participates in business requirements definition and documentation.
• Coordinates with product vendors for technical support.
• Performs support and troubleshooting tasks for multiple business applications. Assists in the evaluation, development and implementation of company systems, custom developed, Off-the-Shelf and/or Hosted solutions.
• Provides work effort and time estimates for development work needed to support enhancements and projects.
• Ensures application changes from development are tested and successfully migrated into the production environment.
• Identifies opportunities to optimize the applications.
• Leads business requirements definition and documentation.

Applied Knowledge & Skills:

• Ability to write complex ad hoc queries for data analysis and troubleshooting purposes.
• Troubleshoot and resolve advanced application issues from the server perspective, utilizing logs, administration or monitoring tools, server configurations and other techniques.
• Manage and troubleshoot application integration issues, understand the supporting integration tools and data flow.
• Create and maintain documentation related to installation, architecture, configuration, operational tasks and troubleshooting for applications in a central repository.
• Possess in-depth knowledge of the supporting business process and functionality of assigned applications.

Problem Solving & Impact:

• Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder requirements gathering sessions.
• Demonstrates in-depth knowledge of other work specialties and the ability to integrate this knowledge base to achieve solutions to highly complex problems.
• Recommend and design system changes or enhancements, giving primary consideration to the feasibility, maintainability, internal customer needs, and overall cost/benefit and quality requirements
• Investigates, researches and implements new technologies in specialty or related area. Develops information technology systems or modules.

Supervision Given/Received:

• Leads multiple team efforts and assesses the skills and strengths of individuals.
• Mentor and provide ongoing guidance to Application Support Specialists and Technical Application Support Analysts on complex issues and errors.
• Assumes leadership role within team, and is involved in communicating internal procedural changes, coaching and training of new team members.
• Advice staff on complex issues when proper course of action is not apparent and direct research actions to ensure timely resolutions of issues.
• Leads multiple team efforts and assesses the skills and strengths of individuals.
• Promotes positive customer relationships and mentors others to ensure customer satisfaction.
• Consults with clients to develop solutions using existing technologies.

Education:

• Bachelor’s Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.

Experience:

• 5 – 8 Years of experience as a Power BI Developer, with Azure data engineering and Cognos BI Developer experience.
• Understand the functional requirements of client engagements and build the best custom solutions to their needs.
• Minimum 3+ years of Power BI experience – Minimum 3 years of Strong PowerBI experience and 3+ years of Cognos BI development (Cognos/SSRS/Qlik/Tableau/any modern BI, etc.) experience
• Strong experience with Microsoft BI stack (Power BI, SSRS/Paginated reporting, Analysis services, integration services and other MS BI stack)
• Strong experience in DAX and M Query
• Power BI Administrative tasks including managing, monitoring Capacity and resources, troubleshoot issues, PBI administration api, best practices.
• Strong experience with Power platform, Power Apps, Power Automate
• Strong data modeling experience in BI systems and Data Warehouse
• Advanced SQL development experience in Datawarehouse/databases with best practices and data warehouse administration
• Azure Synapse Analytics, Azure data factory, LogicApps, Azure data lake, Azure SQL Datawarehouse.
• Identify and implement appropriate cloud-native architecture utilizing Microsoft Azure Paas
• Ability to manage multiple projects.
• Passionate about finding the solutions, R&D to complex problems
• In-depth experience in translating business requirements to technical specifications.
• Strong technical documentation skills.
• Strong utilization of Software Life Cycle methodology; active participant in one or more full life cycle projects.
• Strong leadership qualities and presentation skills
• Experience with API integration
• Experience with DevOps and GIT

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• Less than 10%

The expected hiring salary range for this role is listed below. FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

Hiring Salary Range: $110,000 – $141,000

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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