Result of Service

Assist CDOTS.

Work Location

Munich

Expected duration

2 months

Duties and Responsibilities

This contract is located within the Capacity Development and Operational Training Service (CDOTS)/Department of Operational Support (DOS).

DOS provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions.

CDOTS provides operational training, language and communications training, training on enterprise resource management system, knowledge management, and leads as the main facilitator of business process management activities in the UN Secretariat which includes the following for business process improvements:
• Responsibility to create the processes and structures to ensure policies will be implemented in the Secretariat and reflected in the enterprise systems.
• Provide support to the Secretariat entities to ensure consistency in the execution of processes and ensure that the processes continue to meet all the requirements of the clients.

Objective and Scope of the work
The consultant will work remotely from Munich (Germany) under the supervision of the Chief of Capacity Development and Operational Training Service of OSO/DOS.
1. Complete the development & rollout of a Business Improvement Toolkit in collaboration with the Office of the Under-Secretary General of DOS (OUSG) that aims at ensuring consistency in the execution of process improvement and innovation projects within DOS. The Toolkit will consist of relevant methodologies, guidance and templates which will help staff members to drive improvement projects more effectively and efficiently.

2. Provide guidance and support in the re-ignition of the Process Improvement Advisory Group (PIAG), including but not limited to project management, creation of internal communications, preparation and execution of meetings, coordination of working groups and cross-pillar process improvement projects. Consult on process improvement to internal stakeholders.

3. Conduct an analysis of existing BPI training courses at the UN as well as those available on the market. Build a proposal on how to move forward in educating UN staff on business process improvement based on this analysis.

4. Support the onboarding and ramp-up of the new P4 leader of the BPI unit and advise on determining the long-term vision and mission as well as operating principles of the team.

5. Create dashboards and overviews for the leadership and front office teams of CDOTS to support the management of core department operations in CDOTS such as clarification of its processes in recruiting and Human Resources, project management and financial planning and analysis.

Qualifications/special skills

Exceptional first-level university degree (bachelor’s degree or equivalent) in computer science, business administration, information systems, or related field in combination with qualifying experience or advanced university degree (master’s degree or equivalent).
A minimum of 3 years of progressively responsible experience in delivery of business process improvement and/or management of business operations. Proven track record of successfully executing cross-departmental projects and initiatives. Knowledge of data analytics and financial planning is desirable. Experience in the development of training materials and enablement programs is an advantage.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is an advantage.

Additional Information

Client Orientation
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Communication
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.