Business Support Administrator
Location: UK flexible (Home based with travel required within UK minimum 3 times per year)
Hours: 35 per week
Salary: £20,253 – £21,110 per annum (depending on experience) based on 35 hours per week
Contract Type: Permanent

Do you have excellent customer service skills and a desire to be part of a team whose aim is to better equip adults and young people to cope in a crisis?

You could be a Business Support Administrator within our Community Education team. Our aim is to deliver vital skills, through our education offer, to people in the community who have an increased risk of experiencing a crisis.

You would be the central point of contact for external enquiries regarding Community Education workshops and products.

What will a day in the life of a Business Support Administrator entail?

Providing first class customer service.
Having a good knowledge of the products available from Community Education.
Dealing with enquiries from customers and external groups.
Analysing customer feedback for sharing within the team.
Producing reports as required.

To be a successful Business Support Administrator, you’ll need:

Strong communication skills, both written and verbally.
Experience of working in a customer service environment.
Good understanding of education services within communities.
To be IT literate with a good working knowledge of Microsoft 365.

The closing date for your application is Monday 25th September 2023.
In return for your commitment and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits plat form.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis