Org. Setting and Reporting

The incumbent works under the overall supervision of Chief Area Office (CAO) on all administrative, managerial and technical matters is a member of the Area Management Team and serves as Security and Safety focal point and Emergency Preparedness and Response focal point for the camp and surrounding community area. The post is an essential management layer in the Field organization structure and brings a comprehensive perspective to camp and surrounding community level issues that cut across a wide range of programme and support service functions. The Camp and Community Services Officer (CCSO) is expected to work closely with other UNRWA staff within the assigned camp and surrounding community area, including but not limited to, School Principals, Medical Officers, Social Workers, Protection & Neutrality staff and Environmental Health staff mainly in a role of facilitation, information sharing and problem-solving. He/she may take the lead in organizing meetings with camp and surrounding community committees/organizations on behalf of other UNRWA staff, provide information to residents in the assigned camp and surrounding community area on behalf of programmes, and/or serve as a focal point for complaints, suggestions and concerns.

Responsibilities

The incumbent:
– Under the supervision of CAO, represents the Agency at the camp level and the surrounding community area, as required; liaises with government authorities at the local level, including municipalities, local Internal Security Forces, local Army forces, as applicable, local refugee community representatives and humanitarian organizations and NGOs during briefings and meetings to ensure effective control and continuity of services including those related to solid waste collection in the camps as well as other issues of interest to the Agency; supports approved delegation visits to the camp, including when requested by the Director of Communications or the field director, organizing and briefing donors, journalists and other stakeholders and may randomly act as interpreter in such visits if required;

– Supports all programmes; organizes and participates in meetings with Area Programme Officers in the assigned camp on a regular basis to discuss problems and challenges and suggest plans and possible courses of action; coordinates with key staff, including but not limited to Area Programme Officers, Heads of installations in the camp and Social Workers, as well as local community representatives and NGOs to discuss issues of mutual concern, address problems and report to CAO accordingly; intervenes to find solutions for disputes among refugees including those related to solid waste collection issues; assists in and advises on the integration of programmes and support service activities; where necessary, takes corrective measures within his/her authority as outlined by her/his supervisor; may be authorized to participate in or lead committees in the community;

– Acts as Security and Safety focal point for the assigned camp and community area and identifies, analyses and timely reports to CAO and Field Security and Risk Management (FSRM) staff on risks and security incidents and issues affecting UNRWA personnel and installations; ensures that the Community Services Office has an evacuation plan and has basic safety equipment in place; consults with community leaders and other identified relevant actors and/or parties about appropriate community response(s) to security incidents involving Agency personnel, assets and/or installations, including reporting such incidents to the police on behalf of UNRWA where required and ensuring measures to prevent security incidents from re-occurring;

– Monitors the camp’s environment and the surrounding community area and identifies and timely reports to CAO on neutrality violations and protection issues affecting Palestine refugees; follows up to ensure such issues are adequately addressed by Programmes and/or other relevant Departments; in consultation with the CAO, supports and works with Protection and Neutrality (P&N) teams in gathering information, reporting protection and neutrality incidents in a timely manner, setting up meetings with beneficiaries, building relationships between the P&N teams and the community regarding protection and neutrality issues, and implementing and mainstreaming the Agency’s responses regarding protection and neutrality issues, as they arise in the assigned camp/community;

– Plans, directs and manages the activities of the Community Services Office and provides direct supervision to sanitation laborers and foremen at the camp level as well as guards as requested by Area Programme Officers and CAOs; ensures the implementation of Agency and Field Administrative issuances; establishes and implements monitoring and reporting mechanisms to systematically assess progress and quality of services and the achievement of results including guard force, social services; closely monitors attendance of school attendants who work inside camps and follows up on their work during school vacations; as a member of the Area Management Team, contributes to planning, operating and controlling administrative, finance, supply, distribution, transport, personnel, and building maintenance at the Area level;

– Responsible for effective communication within the assigned camp and community area; works with UNRWA programmes and communications department to disseminate information about relevant UNRWA programming and initiatives to residents and beneficiaries with a view to developing and executing appropriate public information interventions to increase/promote awareness, image and visibility of the Agency across the camp and community area; maintains Agency records, follows up and reports on petitions, claims and applications with beneficiaries, area office and other entities in the community area; maintains and updates lists of recipients of UNRWA services in the community; as applicable, provides eligibility and registration services to refugees living inside camp including collecting documents and issuing of registration cards and processes hospitalization transactions submitted by refugees;

– Act as Emergency Preparedness and Response focal point for the assigned camp and community area, and under the direction and supervision of CAO, manages the Agency’s emergency preparedness and response activities within the assigned camp and community area; contributes to various written outputs such as plans, concept of operations, standard operating procedures and situation reports;

-Performs other duties as may be assigned by the supervisor(s).

Competencies

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.

You will also need to demonstrate the following competencies:
• Strong management and facilitation skills;
• Proven ability to develop and lead teams, build consensus and facilitate change and solutions among both UNRWA and community stakeholders;
• Strong communication, coordination and negotiation skills;
• Ability to develop and maintain effective relationships and partnerships with internal and external stakeholders;
• Proven skills in applying participatory and client-focused approach;
• Effective planning and decision-making skills;
• Strong problem-solving and crisis management skills;
• Ability to effectively advocate and represent the interests of UNRWA with relevant stakeholders.

For guidance on how to prepare for competency-based interviews: https://careers.un.
org/lbw/home.aspx?viewtype=AYI

Education

A university degree in business administration, law, development, human science or any related field.

Work Experience

At least five years’ experience in humanitarian, community or social
development, preferably with UN agencies or international NGOs. Proven
understanding of humanitarian and political challenges facing Palestine refugees
in the field of operations is required.

-Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable.

Languages

Very good command of written and spoken English and Arabic.

Special Notice

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View this Job Posting in Arabic (Common mistakes)

Conditions of service
-Contract Type: Fixed Term Appointment for 3 years; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need
Grade and Salary: Grade 15 Monthly basic salary USD1,592.60, payable in JD at UN monthly exchange rate.
Other benefits include:
• Family allowances (if applicable).
• 30 days of annual leave.
• Compulsory medical insurance.

* DESIRABLE QUALIFICATIONS:
• Solid knowledge of camp conditions and refugee issues;
• Sound commitment to UNRWA’s Ethics and Values.
• Resident of the camp or neighboring area.

* Important information
1-This vacancy notice is open to internal and external candidates. Only candidates residing in
West Bank or Jerusalem, and within commuting distance of the duty station with
authorization to work in the duty station at the time of application are eligible to apply. The
Agency will not assume responsibility or accountability to support or facilitate the issuance of
work permit in West Bank/ Jerusalem, and without a valid work permit, the appointment may
be rescinded.
2- Preference will be given to registered Palestine refugees and candidates assisting the
Agency to meet its commitment to gender parity. UNRWA welcomes applications from
qualified candidates with disabilities.
3- A roster may be created from the selection exercise, and successful candidates may become
eligible for appointment to the same post or a similar post.
4- Only applications that have been fully completed in UNRWA’s online e-recruitment system
inspira will be considered and no late applications will be accepted. The PHP should be
completed with full relevant work experience under the experience tabs as per the
requirements in the Job Opening. All acquired university degrees must also be stated, if
applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover
letter/motivational statement in order to be considered. Additionally, providing incorrect or
misleading information on an application will result in the immediate disqualification of a
candidate.
5- Please ensure that the e-mail address and mobile phone number that you have written in
your Personal History Form are accurate and active. Your status in relation to the vacancy
will be communicated to you via email listed on your Personal History Form, as we will no
longer be using telephone calls.
6-It is the responsibility of the candidate to provide full, accurate and up to date information
in his/her application form. Any missing and/or misleading data may lead to candidate
disqualification.
7- For UNRWA internal staff, they are required to specify and include their current UNRWA
grade level. To do so applicants should select under “Category” RLG, scroll down to see all
categories, then select their local grade.

Equivalency:
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination
Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered.
The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN
database of staff separated for reason of misconduct or of staff who separated whilst
misconduct processes were pending.
UNRWA shares investigation and misconduct information with other UN Agencies, and past
and prospective employers, about staff members who have been separated for misconduct, or
who have separated whilst an investigation and/or disciplinary process for misconduct is
underway; and such persons may be prohibited from employment with the United Nations.
The Agency will immediately disqualify applicants who are ineligible for any reason in
accordance with the Agency regulatory framework.
UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
For more details on UNRWA, please visit: https://www.unrwa.org/

United Nations Considerations

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations
UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List.
UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.