Caseworker, Dublin Airport
Dublin, Ireland
JOB DETAIL
Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Context
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the overall supervision of the Chief of Mission (CoM) in Ireland, under the guidance of the Immigration and Border Governance (IBG) Program Manager, and under the direct supervision of the Senior Project Assistant and, in collaboration with relevant units at Headquarters and the Administrative Centers, the successful candidate will be responsible and accountable for providing assistance with the administration of applications for Temporary Protection (TP) for Ukrainian Nationals and Third Country Nationals (TCNs) fleeing Ukraine and arriving in Ireland, according to the duty station assigned.
- Info provision on Temporary Protection Directive (TPD), according to the Council Implementing Decision (EU) 2022/382 of 04.03.22, based on Directive 2001/55/EC) to TP applicants in the Registration Centres and Air and Sea Border Crossing Points (BCPs) in Ireland.
- Collection, verification and support in the examination and translation of the documentation and certificates held by Ukrainian nationals/TCNs applying for TPD in Ireland – from Ukrainian/Russian to English-, in full compliance with the IOM Data Protection Principles.
- Assist in the identification of indicators of possible vulnerable cases during interviews to Ukrainian nationals/TCNs and referral to DOJ as necessary.
- Support to minority groups applying for TPD and referral, when necessary, to competent NGOs and Civil Society organizations, in agreement with DOJ and IOM supervisors.
- Assist and guide beneficiaries in the completion of different application and registration forms requested by the Department of Justice (DOJ) and other relevant Government Departments, according to the local Registration Centre’s set up and or Points of Entry (PoEs).
- Support DOJ in the data management of the records collected from the beneficiaries, by using internal Governmental platforms.
- Assist with the organization and/or scheduling of appointments, entering data into databases, updating schedules, issuing notifications.
- Draft statistics and/or reports (daily, weekly and monthly) of the work performed to be submitted to the IOM supervisors.
- Provide informal translation and interpretation services to beneficiaries, DOJ and relevant stakeholders, as needed.
- Maintain positive working relationships with DOJ and other stakeholders involved at local level.
- Adhere to existing rules and steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
- Provide logistical support for the swift project implementation, as needed, according to the local set up.
- Monitor and maintain the confidentiality and integrity of all biographical and other sensitive information collected through interviews and fingerprints collection.
- At BCPs, assist transport and logistical coordination for Ukrainian and other possible International Protection applicants’ arrivals from airside and seaside to landsite.
- Be available to support other duty stations, according to the Donor’s needs.
- Perform such other duties as may be assigned
Education
- High School diploma with five years of relevant experience; or,
- Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with three years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Experience in disseminating information to large audiences in a wide variety of settings.
- Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,
- Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
- Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage
Skills
- In depth knowledge of the broad range of migration related subject areas dealt with by the Organization; and,
- Presentation and clear communication skills
Languages
- Fluency in English (both written and spoken) is required, along with fluency in Ukrainian or Russian.
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 1)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
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