• Perform and organise on daily basis all cleaning duties needed for the office and guess house, in addition to bathrooms, toilets and kitchen
• Laundry on daily basis as needed by the staff living in the compound in addition to ironing laundry.
• Report to supervisor about the cleaning materials and drinking water, so that they are purchased in time.
• Also inform the supervisor about the broken ones related to duties.
• Assist the Admin officer in facilitation visitors who are staying in the compound
• Service duties related to meetings in the Office
• Other responsibilities as requested by the line manager.

1. Role and responsibilities

The purpose of the position is to be a cleaner for Juba Office NRC programme in South Sudan.

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. Adhere to NRC policies, tools, handbooks and guidelines as well as country traffic laws
2. Prepare and develop status reports as required by management
3. Promote and share ideas for improvement
4. Perform according to the work and development plan

Specific responsibilities

• Perform and organize on daily basis all cleaning duties needed for the office and guess house, in addition to bathrooms, toilets and kitchen
• Laundry on daily basis as needed by the staff living in the compound in addition to ironing laundry.
• Report to supervisor about the cleaning materials and drinking water, so that they are purchased in time.
• Also inform the supervisor about the broken ones related to duties.
• Assist the Admin officer in facilitation visitors who are staying in the compound
• Service duties related to meetings in the Office
• Other responsibilities as requested by the line manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

•              Logistics and admin team, and all staff for cleaning within the compound.

1. Competencies 

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

1. Value driven competencies

Values are aspirational attitudes and beliefs that influence the way people conduct themselves. NRC’s values are: Dedicated, Innovated, Inclusive and Accountable.

2. Professional competencies 

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies: 

•              Experience working with minimum supervision

•              Must be highly reliable, mature and able to work independently as well as in a team

•              Documented results related to the position’s responsibilities

•        Flexible, creative and co-operative
•        Honest and accountable

Context/ Specific skills, knowledge and experience: 

• Certificate in cleaning services or work experience
• Certificate of fitness
• Knowledge of the context
• Knowledge of Juba Arabic and other local languages an advantage

3. Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•              The Job Description

•              The Work and Development Plan

•              The Mid-term/End-of-trial Period Performance Review Template

•              The End-term Performance Review Template

•              The NRC Competency Framework

• Certificate in cleaning services or work experience
• Certificate of fitness
• Knowledge of the context
• Knowledge of Juba Arabic and other local languages an advantage

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.