Rights Respected, People Protected

The Norwegian Refugee Council is an independent humanitarian organisation helping people forced to flee. We work in crises in 31 countries, where we help save lives, rebuild futures and promote the rights of people who are displaced. We deliver high-quality aid where needs are greatest, in both new and protracted crises.

NRC in Palestine

In Palestine, NRC provides humanitarian assistance and promotes respect for international law in one of the longest-running displacement crises in modern history. In the West Bank, including East Jerusalem, and Gaza, NRC’s work includes emergency preparedness and response, education, ICLA, protection, shelter, and WASH.

1. Role and Responsibilities

The purpose of the Information Management Coordinator is to facilitate and guide Shelter Coordination through proper information management to coordinate program implementation, develop appropriate strategies, and to meet identified needs, across the West Bank and Gaza, with the support of the Shelter Coordinator.

Generic Responsibilities

1. Ensure adherence to NRC policies, guidance, and procedures, including the Global Shelter Cluster tools, handbooks, and guidelines.
2. Ensure compliance with relevant Information Management standards, policies, and practices in all activities.
3. Potential line management of Information Management team staff including the development of work plans, providing guidance and ensuring staff development in line with organizational goals
4. Contribute to Shelter Cluster strategy development through presentation of needs and gaps
5. Promote the rights of internally displaced persons (IDPs) and returnees in line with NRC’s advocacy strategy, ensuring their data and information needs are addressed in IM practices.
6. Manage and implement all Information Management  activities and ensure high technical quality
7. Contribute to the development, adjustment, and review of Information Management programmatic tools, processes, and plans of action, ensuring they align with overall NRC and Shelter Cluster strategies
8. Provide regular progress reports to the cluster team and other relevant stakeholders to ensure transparency and accountability
9. Ensure that the shelter cluster supports partners to target those most in need of protection, and support and explore new and better ways to assist
10. Promote and share ideas for improvement and necessary changes in the activities
11. Ensure capacity building of partners and transfer key skills
12. Liaise and collaborate with cluster partners, donors, relevant local authorities and other key stakeholders

Specific responsibilities 

• Development of simple, user-friendly shelter assistance reporting formats in consultation with the local authorities, providers of shelter assistance and other key stakeholders; these reporting formats should include provision for gender disaggregation and reporting on more vulnerable groups, they should also be complementary to the information collection and reporting systems of other clusters.
• Promotion of and training on the use of the developed reporting tools among shelter assistance providers and other stakeholders across Palestine.
• Gathering and collation of data on shelter needs and assistance being provided in a timely and efficient manner in West Bank and Gaza, including feedback and/or issues raised by the affected population.
• Identification and reporting of any gaps in shelter assistance to the Shelter Cluster.
• Development and implementation of methods to share this information, as well as broader information on shelter needs and solutions which the Shelter Cluster wants to develop and/or share with all concerned stakeholders and the affected population; this information may need to be made available in the local language, as well as English, to the maximum extent possible.
• Coordination with other clusters and OCHA information managers to ensure complementarity and cross-sectoral analysis of information on the disaster response.
• Identify and promote the localization or handover of information management services to appropriate agencies as appropriate.
• Support the Shelter Coordinator to coordinate programme implementation, develop appropriate strategies to meet needs identified, and ensure adequate reporting and information sharing.
• Provide sufficient and accurate information to carry out advocacy activities including but not limited to producing regular Fact Sheets.
• Responsible for the Shelter Cluster – Palestine database and website and ensuring they are up-to-date and contain accurate data.
• Participation in relevant working groups facilitated by OCHA, including AIM, CWC and DES.
• Any other tasks that may be required (within reason) to achieve the objective of this assignment.

Our Ideal Candidate must have: 

Generic professional competencies:

• Relevant university/college degree
• Significant understanding of complex emergencies and crisis contexts.
• Fluency in Arabic and English language, both written and verbal
• Database management skills (e.g. Excel)
• Knowledge of the context in Palestine

Context/specific skills, knowledge and experience:

• At least 5 years of experience working in data management, analysis and reporting in humanitarian context.
• Experience of coordination and advocacy work.
• Strong website management skills
• Political and cultural awareness and experience of working in difficult situations.
• Data analysis and presenting information to a range of audiences

In this position, you will join a highly motivated and experienced team making a difference for vulnerable people in one of the world’s most complex humanitarian crisis.

Additional Information:

Contract duration: Open End

Working hours: 40 hours/week, Sun-Thu (5 days per week)

Salary/benefits: According to NRC’s salary scale and terms and conditions

Duty station: Gaza (open to Gaza strip residents only)

Start Date: ASAP

What we Offer?

You will be working in an international and diverse organization with a dynamic atmosphere.

You will receive support and opportunities to expand your skills and enhance your expertise.

You will be working in our Office in Gaza,

This position is Grade (07) Step (01). Salary & Benefits are based on Gaza Duty Station.

Reports to: Shelter Cluster National Chair

Recruiter: Dina Saleh

Contract Duration: Open End

Recruitment is being made on a rolling basis so please send in your application at the soonest opportunity, the recruitment will be closed once completed.

Internal candidates: to apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.

We receive many applications for each vacant position, so only short-listed candidates will be contacted.

Only applications received through the system will be considered. If you face any issues, please send an email to [email protected]  with a screenshot of the problem.

For more information about NRC’s work in Palestine, please check:https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.