This position is located within the Conduct and Discipline Service (CDS) in Goma. The incumbent provides Multimedia and Content Production and reports to the Chief Conduct and Discipline Officer within the Conduct and Discipline Service in MONUSCO.

Within delegated authority, the Communication Officer will be responsible for the following duties:

Prepares or oversees the development of multimedia content across multiple platforms ensuring accurate and consistent messaging, branding, and alignment with the communications strategy of the Mission.

Oversees the preparation of a diverse range of communication products in support of sections priorities and coordinates with other departments, funds, and agencies to develop ways to implement social media campaigns system-wide and to incorporate the campaign message and themes into all relevant events and products.

Drafts material for press releases, key messages Q&As, talking points, digital content, UN newsletters reports, and books; edits materials prepared by junior officers.

Supervises the production of multimedia products, including video reports and creative visuals with key messages. Conceptualizes, manages, implements, and evaluates communications strategies and activities: Based on the Mission communication strategy, responsible for updating and executing a strategy for publications, web, and digital media, including social media, community outreach, and/or podcasts, with the objective of promoting awareness, understanding, support, and respect for the Mission’s work and support for UN Peacekeeping or Special Political mandate and priorities. Reports to Chief CDS on communications activities, developments, trends, and attitudes regarding the UN; and coordinates and shares public information activities and guidance with other sections within the mission and leadership when appropriate.

Provide advice and expertise to managers, senior officers, and other CDS staff on a range of public affairs issues, methods, and approaches. Digital producers/editors with detailed advice on story ideas, video shoots, treatment, and guidelines before coverage. Identifies and seeks new opportunities for advancing the Mission, anticipates and resolves communications/public relations issues/problems related to CDS matters. Oversees statistical analysis of social media monitoring, social media, and web usage and adapts editorial and outreach priorities accordingly. Strengthens partnerships: Fluency in digital communication with a strong understanding of social media and keeps abreast of changing developments, trends, and technologies. Arranges interview and/or background briefings with senior Mission officials for video explainers and messages. Sets up regular system of social media guidance and monitoring and develops contact list of influencers and a successful process of communicating and maintaining regular contact and close collaboration. Responds in a timely fashion to mis/disinformation that could impact negatively on the public perception of the Mission, etc. Develops partnerships and represents the Head or Deputy Head of the Section in meetings/conferences, speaking engagements related to CDS communication strategy. Develops outreach initiatives to raise visibility of the mission by organizing and/or participating in seminars, lectures, conferences, and public events on major issues and events concerning CDS matters in the organization. In consultation with the supervisor, develops strategic partnerships with key constituencies to elicit support for and maximize the impact of public information objectives of CDS. Serves as a principal liaison to governmental bodies, national groups, private sector organizations, educational organizations, international organizations, etc. on CDS matters. Represents the Mission in meetings and conferences; fulfils speaking engagements, makes presentations to groups on CDS activities, and advocates for issues of concern. Build communication capacity and team management: Manages the day-to-day CDS multimedia operations including participating in the coordination of substantive and administrative activities of the section, interpreting and disseminating policy, providing procedural advice, improving reporting systems, handling operational and administrative queries, preparing budget submissions, establishing and/or coordinating training programmes and monitoring and evaluating results. Provides clear directions that are translated from organizational strategy. Encourages others to pursue development opportunities and creates genuine learning opportunities for them. In close coordination with Chief CDS, manages and supervises public information perspective within CDT to achieve the outputs and quality assurance of all activities; required resources, priorities, timelines, and performance benchmarks. Monitors progress and takes timely action and/or decisions to ensure objectives are met. Performs other related duties that may be assigned.

Competencies

PROFESSIONALISM: Ability to conceptualize, design and implement campaigns using high quality social and digital communications products and relevant platforms; Ability to advocate and engage on sensitive public affairs issues and understand opportunities and risks in an international environment; Knowledge of the full range of communications approaches, tools, and methodologies essential to planning and executing effective campaign strategies and programmes, e.g. campaign management, advocacy, engagement, media operations, marketing and promotion, audience outreach, message targeting; Knowledge of user experience, accessibly and metrics; Ability to use a web content management system; Ability and willingness to apply these skills in innovative ways in conflict and post-conflict settings; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others, and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match audience; demonstrates openness in sharing information and keeping people informed. CREATIVITY: Actively seeks to improve programmes or services; Offers new and different options to solve problems or meet client needs; Promotes and persuades others to consider new ideas; Takes calculated risks on new and unusual ideas, thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches. CLIENT ORIENTATION: Considers all those to whom services are provided to be ‘clients’ and seeks to see things from the clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; and meets timelines for delivery of products or services to clients.

Education

An advanced university degree (master’s degree or equivalent) in communication, journalism, international relations, public administration, or related field is required. A first-level university degree, combined with qualifying experience, may be accepted in lieu of an advanced university degree.

Job – Specific Qualification

Not available.

Work Experience

At least seven (7) years of progressively responsible experience in public information, journalism, international relations, public administration, or related areas is required. At least three (3) years of experience in producing multimedia content is required. At least two (2) years of experience in managing a multi-cultural team is required. Experience working in the United Nations Common System or other international organizations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. Fluency in English (both oral and written) is required, and strong knowledge of French is required.

Assessment

Evaluation of qualified candidates may include an informal interview.

Special Notice

• This position is temporarily available until 31st October 2024. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.