These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Mubi, Pulka and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Community Engagement and Mobilization Officer to join our team in Jos, Plateau State. The Community Engagement and Mobilization Officer will provide technical support for the planning, implementation, monitoring, and evaluation of community engagement and mobilization strategies and strengthening the capacity of NRC staff, partners and their frontline workers in community engagement and mobilization. S/he will support the utilization of evidence-based, best practices and NRC’s CEP SoP and Process to inform planning, development of tools, and materials for project activities in close collaboration with the CFM Coordinator and with leadership of the Project Manager. The post holder will also support NRC’s efforts to address the demand side barriers to Durable solutions and protection of affected individuals, particularly for individuals affected by crises, including girls and children living with disabilities.

Generic responsibilities

1. Adhere to NRC policies, tools, handbooks, and guidelines
2. Assist with the implementation of the support function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function

Specific responsibilities 

• Provide day-to-day oversight and support towards implementation, monitoring, and supervision of community engagement and mobilization activities across implementation LGAs and communities, in collaboration with project staff, partners, government, and community stakeholders against intended objectives, targets, and timelines.
• With support from the MEL Coordinator contribute to the carrying out of formative research, baseline assessments, and community mapping, including the development of evaluation protocols, tools, training, data collection
• Support the development of an evidence-informed CEM strategy, approaches, and activities to influence shifts in community norms, attitudes, and behaviors in support of learning by households and communities, in close coordination with another technical team.
• Contribute to the development of detailed implementation plans, work plans, and budgets for programs
• Develop terms of reference, and budgets and seek approval for upcoming activities
• To ensure timely and accurate mobilization and sharing of relevant information with the communities and stakeholders/local authorities.
• Facilitate and maintain relationships with community leaders, community members and structures, core groups, and community focal persons.
• To raise the awareness of relevant NRC Projects with program staff.
• Facilitating and engaging communities in a full consultation process to develop and deliver projects of activities or improvements specific to their needs
• Coordinate recruitment of community volunteers and facilitators in consultation with community leaders and LGA partners.
• Prepare required periodic reports for CEM and community mobilization activities.
• In collaboration with finance, ensure timely processing and payment of volunteers.
• Assist in the implementation of action points accruing from the country CFM assessment (baseline);
• Assist the Area Manager, CFM coordinator, and program staff in capturing and storing best practices and lessons learned for effective knowledge management.
• Produce activity reports.
• Provide timely reports to the CFM coordinator, MEL Coordinator, M&E Manager, and Area Manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Area Manager
• MEL Coordinator Area Jos
• Project Manager
• CFM Coordinator
• HR
• MEL Manager
• MEL officers
• Project Coordinators.

Professional competencies.

These are skills, knowledge, and experience that are important for effective performance.

Generic professional competencies:

• Experience (at least 1-2 years) from working in a humanitarian/recovery context on accountability.
• Degree in Communications or Social Sciences
• Documented experience with data collection/ analysis tools including Excel, Kobo/ODK. Photovoice, H frame is a plus.
• Documented results related to the position’s responsibilities.
• A good command of English and other languages is an asset.

Behavioral competencies 

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment.
• Planning and delivering results.
• Empowering and building trust.
• Communicating with impact and respect.

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•  The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

What’s in it for you? 

Join a work culture that empowers every employee to share ideas and take responsibility:

At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job: NRC’s collaborative working style favors the exchange of good practice and lessons learned. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritize the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current jobs, and offering learning and development programs.

Additional Information: 

Duty Stations: Jos, Plateau State Nigeria

Duration of contract: 12 months.

Grade Level: Grade 5 in NRC’s grading structure.

Reporting line: MEL Coordinator

Travel:  70%

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply. 

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.