Result of Service

UNRWA is an equal opportunity employer and welcomes applications from both women and men.
UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location

Gaza

Expected duration

6 to 11 months

Duties and Responsibilities

• Assists the Business Service Manager in systems analysis for the design, implementation, customization, and maintenance of the Agency software applications;
• Prepares technical documentation to capture user requirements and detailed system and programme specifications;
• Proactively communicates with business counterparts to ensure that detailed system requirements / specification documents are captured and documented comprehensively;
• Communicates the need for fixes and changes to the vendor support team and proactively follows up to progress the fixes / changes through to implementation;
• Undertakes testing on delivered fixes / changes against functional requirements / specifications and provides feedback for any changes required;
• Supports end users with user acceptance testing of changes / fixes;
• Provides end-user support;
• Assists in preparation of instruction manuals and other documentation for the systems and application(s) to which assigned;
• Assists in developing training material and conducting training of trainers for associated trainers working with users of applications to which assigned;
• Undertakes other tasks, as requested.
• Performs other duties as required.

Qualifications/special skills

Academic Qualifications:

• A university degree or master’s degree from an accredited educational institution in information technology,
information management, Information systems, computer science, computer engineering, Software
engineering, Business Administration, Management, or other related disciplines;

Experience:

• A minimum of 4 years of experience for a bachelor’s degree or a minimum of 2 years for a master’s degree in implementation/support of SAP (or other enterprise systems) in areas of Public Sector Management, Finance, and reporting.
• Knowledge of relational databases and SQL Server, MS Office, MS Project, or similar tools.
• Formal training in business analysis, and/or software development.

Licenses & Certificates: DESIRABLE QUALIFICATIONS

• Project Management Certification (PMP, Prince2, Prince2 Agile, PMI Agile Certified Practitioner) or three years’ experience in project managing the delivery of IT systems.
• Report writing and knowledge of reporting tools (PowerBI, Crystal Reports, SQL Reporting Services, etc.).
• Experience in wireframe design.
• Knowledge or experience in Office 365 and/or SharePoint Online.
• Knowledge or experience of Microsoft DevOps and BMC Helix or similar collaborative software development
tools and IT service management tools.

Competency:

• Planning and Organizing
• Strong analytical skills and creativity
• Applying Technical Expertise
• Good communication and presentation skills and ability to establish and maintain effective working
relationships
• Commitment to continuous learning; willingness to keep abreast of new developments in the field of
information technology
• Ability to work under pressure.

Language:

• Fluent in spoken and written English.

Service conditions:

• The duration of the consultancy is 6 to 11 months, extendable according to performance and availability of funds.
• Remuneration for this consultancy will be on 1,490.30 USD depending on the fund availability, qualifications, and relevant experience.
• The incumbent will be only from Gaza

Additional Information

The Agency makes use of many business systems to support front-line services provided to beneficiaries as well as to support the operations of the Agency. The Information Management and Technology Department (IMTD) responsibilities include the development, maintenance, and support of IT solutions to automate and streamline business processes in line with good practice and business department needs.

The Agency’s Enterprise Resource Planning system, Reach, is based on SAP ECC and the key modules include Public Sector Management (grants, projects, budgets), Finance (accounts, treasury, assets), Procurement and Logistics (Materials Management, Warehouse Management, Sales and Distribution), Human Resources (Organization Management, Personnel Administration, Payroll and Time Management), Fund Planning, Results-Based Management, Business Planning and Consolidation, and reporting (Business Intelligence Business Objects / Business Warehouse). Data is exported to the Agency’s Enterprise Business Intelligence (EBI) platform to provide management reports and dashboards.

The position will be responsible for supporting the HR-related reporting functionality of the Reach system and other Agency wide related HR system.

Under the day-to-day supervision of the Head of the Business Service Management (BSM) Section of the Information Management and Technology Department, the analyst will work closely with other members of the BSM stream and with business counterparts to support the implementation of fixes and changes in the relevant modules of the Reach system.

• Please indicate if you are a Palestinian Refugee and provide your registration card number if applicable.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.