Organizational Setting

The Department of Management (MT) provides a ‘platform of services’ that serves as a foundation for the successful delivery of the IAEA’s scientific and technical programmes. Its mission statement is as follows: “MT is a partner and a business enabler that champions change and efficiency, leveraging a common purpose”. Thus, among other support activities, it assists a scientific manager in recruiting the right expert, helps a technical officer coordinate the purchase of radiation equipment, and ensures that all Board documents are translated and distributed on a timely basis to Member States.

The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.

The IAEA’s Enterprise Resource Planning (ERP) system, known as the Agency-wide Information System for Programme Support (AIPS), was implemented in a multi-phased phased approach beginning in 2011 and completing in 2017. AIPS provides a single, fully-integrated solution that standardizes and improves efficiency of business processes by leveraging the Oracle ERP suite of products. AIPS encompasses 8 business domains: finance, procurement, programme and project management, planning and budgeting, human resources and payroll, contacts, travel and events management. The AIPS Management Section (AMS) within the Division of Information Technology manages the operations, maintenance, improvements, and support for the AIPS system in collaboration with business process owners. The AMS Section consists of approximately 20 staff members and is led by a Section Head, who reports to the Director of Information Technology/CIO.

Main Purpose

The ERP Consultant (Travel & Meetings) will design and build the RICEFW components, develop Events and Travel applications in coordination with staff and clients to deliver solutions for incidents and application service requests in AIPS Plateau4 projects (Travel & Events Management).

Functions / Key Results Expected

• Provide functional and technical advice and support to the Events and Travel application to resolve application service requests (incidents, problems, change requests).
• Develop solutions to solve issues arising out of integrations and interfaces related to the Events and Travel application.
• Perform unit testing on the solutions developed.
• Prepare functional and technical design documents of the assigned change requests.
• From time to time, coordinate all the relevant stakeholders of AIPS Travel and Meetings domain in building the solutions and enhancements.
• Contribute to user support training, manuals, and system documentation.

Qualifications and Experience

University Degree (Bachelor’s) in Information Technology, or related area.

Minimum four years of progressively responsible experience in post go-live support, troubleshoot complex issues, test system patches, and conduct regression tests for an enterprise scale solution Oracle E-Business Suite, of which a minimum of three years working with complex custom development using Oracle ADF.

Minimum three years of experience working with OAF and workflow technologies.

Minimum three years of experience working with Oracle technologies in trouble shooting the custom applications and integrations, specially PLSQL Developer.

Strong knowledge in technical architecture and security framework to build and support custom applications.

Understanding of Oracle Applications open interfaces and APIs.

Familiarity with ITIL is an asset.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The remuneration for this consultancy is a daily fee of up to a maximum of € 185, based on qualifications and experience. In case duty travel is required within the assignment, a daily subsistence allowance (DSA) and travel costs are provided. Health coverage and pension fund are the responsibility of the incumbent.