The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA’s ICT infrastructure comprises hardware and software platforms, and cloud and externally-hosted services. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
The Infrastructure Services Section (ISS) is responsible for implementing, maintaining, and administering the ICT systems and services for high availability; designing, implementing, and operating IT security services; and managing the data centre. The platforms include Microsoft Windows servers, Linux servers, Oracle EBS infrastructure, data storage, and transmission networks, serving more than 2500 staff, as well as over 10000 external users around the world. The Section includes three Units: Network and Telecommunications, Enterprise Systems, and Security Systems.

Main Purpose

The purpose of the consultancy is to provide technical advice and expertise to support Microsoft Windows-based server lifecycle management.

The consultant will be serving as an IT Systems Engineer and will provide technical expertise with regards to the Microsoft Windows server operating systems, its associated components, development and maintenance of standards.

Functions / Key Results Expected

The consultant will provide technical expertise in the Windows Server domain.

– Review the current Microsoft Windows server deployment and standards for on-premises and cloud environments.

– Ensure all Microsoft based server standards documentation is up to date and published, develop missing documentation as required.

– Review the current server lifecycle management process, propose enhancements to the current process that can reduce administrative efforts.

– Propose, design and implement a solution for Microsoft- based server lifecycle management on premises and in cloud environments that uses automation and/or an applicable orchestration platform.

– Provide expert advice on integrating the Microsoft-based server lifecycle Management process with Service Now.

– Provide expert guidance on integration of the Microsoft- based server environment with the current CMDB solution including configuration support and insight to the required CI’s.

– Coordinate with relevant team members to ensure that all documentation related to the relevant ISO27001 standard and standard operating procedures are up to date.

Knowledge, Skills and Abilities

Required –

•    Computer Operations

•    Technical Writing

•    Systems Administration

Assets –

•    IT Hardware Installation and Maintenance

•    IT Security

•    Information Security

•    Web Administration

Qualifications and Experience

• Bachelor’s Degree – University degree in computer science or other related fields.
• At least 5 years of experience in IT operations.
• Strong understanding of the requirements for managing the lifecycle of virtual machines with in-depth knowledge of the requirements for securely deploying Microsoft Windows-based servers in a managed virtual infrastructure.
• 5 years of experience configuring and troubleshooting IIS.
• Knowledge of enterprise PKI and experience deploying certificates to applications and websites.

Remuneration

The remuneration for this consultancy is a daily fee of up to a maximum of € 375, based on qualifications and experience. In case duty travel is required within the assignment, a daily subsistence allowance (DSA) and travel costs are provided. Health coverage and pension fund are the responsibility of the incumbent.