Customer Service Administrator
Location: Salford (hybrid role working between home and Salford office)
Contract type: Permanent
Hours per week: 35 (Monday – Friday 9am – 5pm)
Salary: £20,253 – £22,823 dependent on experience

Can you ensure the profitability of Red Cross Training through the administration of invoices and finance?

As Customer Service Administrator you will sustain British Red Cross Training’s performance by reconciling invoices with customers to limit debt risks and resolve aged debt by managing invoice and financial reporting requirements for a portfolio of customers, whilst collaborating with internal and external stakeholders to mitigate and resolve issues

A day in the life of a Customer Service Administrator will include;

Working collaboratively with internal and external departments to maximise payment collections and deliver reduced debtor days.

Resolving inbound telephone and email enquiries along with ensuring internal invoicing and databases are maintained and up to date.

Working as an effective problem solver, producing, and analysing financial reports and proactively addressing any errors or inconsistencies so that they can be addressed and resolved before impacting the customer experience.

To be a successful Customer Service Administrator you’ll;

Have previous experience working within an administrative role focusing on finance.
Have experience working within a target driven environment, developing strong internal and external relationships.
Manage a varied workload and effectively prioritise tasks.
Be able can see things from another’s perspective and provide solutions which suit those involved.
Demonstrate excellent written and verbal communication skills.
Effectively collate and analyse information and data.

In return for your commitment and expertise, you’ll get:

• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.

• Pension scheme– We offer up to 6% contributory pension.

• Flexible working – We will do what we can to make sure you work in a way that suits you

• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.

• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.

• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.

• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.

• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.

• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

The closing date for the role is 23.59 hours on 22nd June 2023 with interviews expected shortly afterwards.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.