Job Description:
Customer Service Executive – Red Cross Training
Location: Bradbury House, 4 Ohio Ave, Salford M50 2GT
Contract Type: Permanent
Hours: 35 per week (Hybrid ; home & 2 days per week in office, Tuesdays mandatory)
Salary: £20,346 per annum based on 35 hours per week
Can you provide outstanding customer service within a target driven environment?
You could be part of the support service for our Red Cross Training team who have an enviable reputation for quality and excellence.
First aid courses have been delivered by our teams for over 30 years. After costs have been deducted, every penny made goes to support the admirable work of the British Red Cross.
A day in the life of a Customer Service Executive will involve:

You will help grow, maintain and manage customer relationships, to ensure that Red Cross Training remains a market leader. You will provide customers with a bespoke course booking support and account service, acting as the first point of contact in the Service Team.
You will build excellent customer relationships and look to maximise sales opportunities. You’ll promote our first aid courses and associated products to your customer base, with the overall aim of converting enquiries into bookings.
You will communicate with your customers via a range of channels but particularly by telephone and email.

To be a successful Customer Service Executive:

Do you have customer service experience and relish the opportunity to work towards achieving targets?
Do you have a positive personality and a ‘can do’ attitude and you’re always looking to find solutions?
Are you able to adapt work schedules, plans and resources to meet changing needs?
Are you excited by the chance to work alongside a passionate and diverse team, ensuring inclusive practice and promoting diversity?
Are you IT literate with a range of packages / programs?

The closing date for your application is Thursday 15th February 2024.
In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis