Data Analyst
JOB DETAIL
*Pending Budget Approval*
1. SUMMARY
NATO’s Public Diplomacy efforts serve a vital function within the Alliance by communicating its purpose and priorities to audiences worldwide. In fulfilling this role, the Public Diplomacy Division (PDD) actively strengthens NATO’s public image, thereby fostering trust in and support for the Alliance. The Division also acts as coordinator for strategic communication activities across all NATO civilian and military bodies and commands.
The Information Environment Assessment (IEA) Team sits within the PDD Strategic Communications Unit (SCU). The SCU supports PDD’s Assistant Secretary General (ASG) and Deputy Assistant Secretary General (DASG) in synchronising and coordinating NATO civilian and military communications to promote the political and military objectives of the Alliance to external audiences. In order to better understand and effectively reach NATO’s key audiences, and to mitigate hostile information activities aimed at the Alliance, NATO continues to develop its IEA capabilities. Effective communications within a complex information domain requires systematic analysis and assessment of data gathered from the web, print and broadcast outlets, social media, polling data and other publicly available sources. This is to enable NATO decision-makers and planners to better understand adversarial, as well as friendly, activities and impact in the information environment. It is also to develop a culture of evidence-based decision making in PDD.
The incumbent, under the overall direction of Head, Information Environment Assessment, will carry out the duties of Data Analyst in the Strategic Communications Unit. S/he will be responsible for applying data analytics to the collection and analysis of traditional and social media. Additionally, the incumbent will produce analytical products with actionable recommendations, in support of a strategic approach to PDD’s multifaceted communications and decision-making.
2. QUALIFICATIONS AND EXPERIENCE
ESSENTIAL
The incumbent must:
- possess a university degree, from an institute of a recognized standing, in a field relevant for the role;
- have two years’ of professional experience in data analytics, and qualitative and quantitative research methods;
- possess proven experience applying data analytics to the collection and analysis of traditional and social media;
- possess proven experience in developing reporting products for senior and/or executive audiences;
- be able to explain data as a convincing story;
- have excellent communication, drafting and oral presentation skills;
- demonstrate sound political judgment;
- have strong interpersonal skills, and the ability to interact within a multicultural team and with diverse stakeholders across the Organization;
- possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other.
DESIRABLE
The following would be considered an advantage:
- experience with quantitative methods and their application to trend analysis;
- experience with natural language processing;
- knowledge of Russian language would be a strong advantage;
- knowledge of and/or experience in analyzing state-sponsored information operations, using all-source information to characterize hostile information actors’ campaigns, capabilities, and their tactics, techniques, and procedures (TTPs);
- knowledge of and/or experience in implementing best-practice analytical methodologies to structure and scale data models for analyzing information environment threats.
Information Management
Contribute in an active, timely and well-coordinated manner to PDD’s work in the area of Information Environment Assessment, by delivering high quality reports including actionable recommendations based on the assessment of the information environment. Glean and share insights with PDD leadership on state-sponsored information operations targeting NATO.
Knowledge Management
Keep abreast of industry developments relevant to Information Environment Assessment, including emerging best practice analytical methodologies. Provide clear insight and recommendations to civilian and military staffs from multiple disciplines, including those directly responsible for analysing and evaluating information and communications products. Ensure that this expertise is translated into effective Information Environment Assessments reporting. Use sound political judgement when making recommendations on adjusting NATO’s communications based on regular analysis and assessment.
Expertise Development
Apply data analytics to the collection and analysis of traditional and social media. Contribute to improving the quality, scope and operational relevance of the IEA reports delivered by the Public Diplomacy Division. Identify and analyse trends, and distil actionable insights to brief NATO communicators and decision-makers. Test traditional media, social media and disinformation analysis tools and advise on procurement and contracted services.
Stakeholder Management
Work closely with the Strategic Communications Unit Policy, Plans and Campaigns team to integrate IEA into the communications planning process and embed it into the NATO Communications Strategy. Coordinate seamlessly with PDD’s press and media, digital outreach and public diplomacy teams. Develop and maintain professional relationships across the civilian and military staff to promote synergies within and between different disciplines, including intelligence, cyber, operations, data policy, logistics, and information management. Work with partner institutions (EEAS, GEC, G7) to exchange expertise related to analyzing state-sponsored information operations. Coordinate effectively with various stakeholders in order to get useful inputs with actionable recommendations for the delivery of regular Information Environment Assessments reports. Identify, strengthen and build relationships with partners, researchers and other experts to become better informed on IEA.
Project Management
Plan and deliver reports within tight deadlines on issues of relevance to PDD and senior NATO leadership. Demonstrate political acumen when selecting topics and analysing and assessing trends in the information environment. Work with other divisions at NATO to deliver briefings for senior NATO staff. Use initiative to recommend opportunities for Information Environment Assessment.
Perform any other related duty as assigned.
4. INTERRELATIONSHIPS
The incumbent reports to the Head, Information Environment Assessment in the Strategic Communications Unit. S/he maintains a close working relationship with other staff in the Unit, members of the Public Diplomacy Division, as well as counterparts in other Divisions, other NATO entities and in Delegations.
Direct reports: N/a
Indirect reports: N/a.
5. COMPETENCIES
The incumbent must demonstrate:
- Achievement: Works to meet standards.
- Analytical Thinking: Sees multiple relationships.
- Clarity and Accuracy: Checks own work.
- Conceptual Thinking: Applies learned concepts.
- Customer Service Orientation: Takes personal responsibility for correcting problems.
- Empathy: Is open to others’ perspectives.
- Impact and Influence: Takes multiple actions to persuade.
- Initiative: Is decisive in a time-sensitive situation.
- Teamwork: Solicits inputs and encourages others.
7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS
Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:
- For NATO civilian staff members only: please apply via the internal recruitment portal (link);
- For all other applications: www.nato.int/recruitment
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More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.
NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.
