Data Center and Infrastructure Support Technician
JOB DETAIL
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
Purpose of the Position:
The purpose of the position is to provide onsite technical support of the UNICC Data Center and infrastructure environments. The incumbent will be responsible for delivering high quality and cost-effective support services in order to create value for our customers.
Objectives of the Programme:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
Main duties and responsibilities:
The incumbent will work under the direct supervision and guidance of the Senior Team Lead Data Center Support (OPBS)or Chief, Business Solutions Section (OPB) within the Operations Division (OP) and in close collaboration with the Infrastructure and Platform Operations and Management teams. The incumbent could be requested to do any others tasks of similar level in related fields.
Data Center support:
- Support the onsite data center and facilities including cabling of both data and power connections as well as maintain the Data Center ancillaries inside the rack (patching)
- Perform physical installation and de-installation of equipment, management and maintenance of cabling plant both fiber and copper, racks, PDUs; perform standard maintenance tasks and work instructions as per documented procedures
- Evaluate the data center environmental conditions such as heating and cooling systems to ensure they are operational and can meet equipment temperature conditions
- Maintain the housekeeping and stock management of materials and supplies (cables, parts, tools, etc.)
- Keep up to date documentation and inventory of equipment, asset management (cabling layout, equipment layout, etc.)
- Liaise with UNICC technical teams as well as vendors and external providers, partners with regards to to Data Center activities as well as organizing and escorting visits to the Data Center
- Coordinate Data Center deliveries, including physical inventory, receive and inspection, track and manage related Data Center materials as well as tracking and escalation of vendor related support requests
Infrastructure support:
- Support the resolution of infrastructure related problems and requests, including all hardware and software components within the established ISO 20000 processes
- Participate in the installation and configuration of the infrastructure equipment, hardware and solutions using the standard configuration and template, as well as assist in the deployment of management and analysis tools
- Be responsible for supporting physical servers during their entire lifecycle: installation, deployment, hardware support, coordination with vendors, manage RMAs, firmware upgrades and decommissioning
- Assist with the resolution of T2 incidents and problems, service requests related to infrastructure; escalate problems to the UNICC Engineers or other specialists as necessary
- Provide input for reports related to operations infrastructure health, status of infrastructure events and threshold, security audits as well as inputs to Incident breach analysis and service metrics
- Maintain an updated set of standard operational procedures (SOP) for infrastructure operations as well as maintain accurate system configuration such as Asset Management and physical inventory and any other documentations as required
Other:
- Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management
- The incumbent may be requested to provide support during weekends, holidays or outside working hours as well as to serve as a “stand-by” officer on a rotation basis
Recruitment Profile
Experience and Skills required:
Essential:
- At least five (5) years of relevant professional experience. A completed university degree from an accredited institution will be counted towards the minimum work experience requirements
- Demonstrated knowledge of Data Center Infrastructure Operations and strong understanding of underlying DC components such as HVAC, racks, connectivity, power and structured cabling system
- Good working knowledge of Data Center hardware (i.e. servers and components, Network devices, appliances, backup hardware)
- Good technical knowledge and understanding of industry cable test procedures and equipment for a variety of different cabling systems (Copper/Fibre test equipment, OTDR, Network analyser, etc.) including in-depth understanding of Cat 5e/6 and OM3/4 – OS2 fiber optic cabling systems
- Ability to read and understand blueprints and Data Center technical documentation
- Knowledge of configuring network equipment such as Cisco switches and other network devices
- Good knowledge of Data Center and network management tools
- Working knowledge of ISO2000 Service Management Standards and other service management standards and best practices
- Ability to work under pressure and deadlines and with minimum supervision
Important Notes:
- The nature of the work requires occasional work in tight and/or narrow spaces, such as under raised floors
- Occasional work in noisy areas with hotter and colder temperatures than standard office environmental conditions
- Ability to work at heights, off of a ladder and in confined spaces, lift up and move up to 25Kg
Desirable:
- Knowledge of Networking TCP/IP protocols
- Familiarity in command line interface and basic scripting
- Experience with Windows and Unix/Linux Operating Systems
- Knowledge of ANSI/TIA Data Centre international standards
Education:
Essential:
- Successful completion of secondary school education or its equivalent, supplemented by specialized training in IT
Desirable:
- First university degree in Information Technology or related
- ICT Infrastructure (Data Center, Cisco, HPE server, structure cabling) related certifications
Languages:
- English: Expert knowledge is required
- Spanish: Intermediate knowledge is required
UNICC Global Competencies:
- Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
- Communicating: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.
- Respecting and promoting individual and cultural differences: Demonstrates the ability to work constructively with people of all backgrounds and orientations. Respects differences and ensures that all can contribute.
- Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
Other Information
Eligibility:
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Compensation:
Annual Salary Estimation (net of tax at single rate):
- Valencia: EUR 39,799
UNICC also offers generous leave and absence allowances, flexible working hours, overtime compensation, teleworking, access to training, and depending on eligibility other benefits such as relocation grant, dependency allowance, language allowance, or education grant.
Closing date for applications:
Applications will be accepted until midnight (Geneva Time) on 05 November 2023.
Notes:
- Technical and/or personality tests may be carried out as part of the selection process
- Only short-listed candidates will be contacted
- Though you may not be selected for this advertised position, the UNICC will keep your application in a roster if your profile is deemed to be of potential interest for the Centre. You may thus be solicited by our HR department to participate in an interview for another position
The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.
For applications to be valid, they must contain a motivation letter and the filled Personal History Form.
