Deputy Team Leader – Emergency Department

Location: Ysbyty Glan Clwyd Emergency Department, Rhuddlan Rd, Bodelwyddan, Rhyl, Denbighshire, LL18 5UJ
Contract type: Fixed Term Until 31st March 2024
Hours per week: 18
Salary: £21,426 – £22,333 per annum pro-rata

Driving Requirement: Full driving licence allowing you to drive a manual transmission vehicle.
If you are love working in a team and supporting others to make a difference to those in need, this position could be for you!

Fantastic opportunity has arisen for a positive, compassionate and solutions focused individual to join our Independent Living team as a Deputy Team Leader.

You will provide junior management support to the Emergency Department service. This involves direct service delivery to patients and the support and line managing of a small team of volunteers based in the Emergency Department which is a fast paced, intense, and sensitive environment. The role will also involve the individual deputising and taking responsibility for paid staff at the Emergency department when the Team Leader is not working.

A day in the life of a Deputy Team Leader will include:

Escorting patients to assigned departments.
• Collecting prescriptions to speed up their discharge.
Providing emotional support/pastoral care while they await treatment.
Providing emotional support to close friends and families.
Ensuring patients have food/drink while waiting for long hours.
Driving patients home when discharged and making sure they are safely settled at home.
Signposting and referring patients to other sources of support in the community.

Please note that this service runs from Monday to Sunday 10am to 8pm (including bank holidays) and successful candidate will be expected to commit to up to 10-hour shifts.

To be a successful Deputy Team Leader, you’ll need;

Good ICT skills across use of the internet, emailing, word processing.
Good verbal and written communication skills.
Educated to at least A level or equivalent by experience.
Understanding of the challenges involved in supporting vulnerable people.
Experience of working in a team, co-operating, and supporting others.
Experience of dealing with the public.
Full driving licence allowing you to drive a manual transmission vehicle.

Closing date for application is 23.59 on the 24th July 2023 with interviews to follow.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle throu gh the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network
Please see the role description for more information about the role.