Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the countries we work and we are always looking for talented individuals who share our passion and commitment. We know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Position

Mercy Corps’ Development team in Europe drives and supports strategies for restricted, unrestricted and flexible funds and brand profile raising in the UK and mainland Europe. The team is a crucial and integrated component of the organisation’s global resource development efforts. The team concentrates on four primary revenue streams – Corporate Partnerships, Foundation Partnerships, High Impact Philanthropy and Direct Marketing.

Reporting to the Director of Development, the Development Coordinator will provide best in class administrative support to ensure effective implementation of the department’s strategic and operational plans, working closely with the Director of Development and Management team to optimise workstreams, enhance communications, track team performance and delivery. Responsibilities include managing the cross-team work plan, supporting the tracking of team KPIs, supporting the development of briefs and presentations for executive meetings, scheduling meetings and workshops, managing department onboarding, concise note taking, providing editing, formatting and proof-reading of fundraising materials/content, updating the Raisers Edge system (CRM), coordinating travel, expense reports, and supporting research and due diligence briefs for the team as required.

This position requires outstanding administrative and project management skills – the ability to multitask, manage deadlines and great communication and collaboration skills. We are seeking someone who thrives in a fast-paced, dynamic environment.

This is an opportunity to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, who has initiative, attention to detail and is a genuine team player

Essential Responsibilities

• Coordinate the development & update of the cross-team work plan.
• Coordinate the tracking of cross-team KPI’s.
• Maintain a team-wide knowledge management system to store and organise relevant team resources and tools.
• Support the Director of Development with scheduling team meetings and workshops.
• Maintain the schedule, agenda and meeting notes for weekly team meetings, support the scheduling of one-to-ones with the Director of Development and other regular meetings, following up on action points across the team.
• Support onboarding of new team members (in partnership with relevant hiring manager), including developing onboarding schedule, securing IT supplies and preparing relevant onboarding materials.
• Support Director of Development in keeping records in Raiser’s Edge current and accurate
• Coordinate cross-team planning during emergency response moments.
• Provide editing, proof-reading and formatting of material and content as required.
• Manage team celebrations, team-building events and special occasions.
• Engage cross-functionally across Mercy Corps to share information and resources to bolster our communications efforts.
• Support the maintenance/update of internal communication team channels, such as Workplace, the Hub and Team Organograms etc.
• Other duties as assigned.

Supervisory Responsibility

None.

Accountability

Reports Directly To: Director of Development

Works Directly With: Development Team in Europe, Media and Comms team in Europe, Development and MarComms colleagues in the U.S. (global).

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

• Minimum of three years’ experience delivering high quality administrative support or project management
• Outstanding communication and interpersonal skills, able to work easily in both remote and in-person work environments.
• Excellent computer and tech skills (MS 365, Canva etc.)
• Proven ability to work diligently, managing competing priorities and work to tight deadlines.
• Skilled in anticipating and logically solving problems that may arise using own initiative.
• Highly numerate and confident in interpreting results.

Success Factors

The Development Coordinator will be a self-starter, detail oriented, comfortable with multi-tasking and have superior project management and organisational skills. They must have the ability to think critically, problem-solve and make good decisions that contribute to the team’s success, with a can-do flexible approach. They must have a proven ability to learn quickly and adapt to new situations, to understand the larger picture while remaining focused on the details and maintain a calm approach under stressful situations. Awareness of and sensitivity to multicultural international development work is required.

Living Conditions / Environmental Conditions

This position can be based in Edinburgh, London or UK remotely and may require some minimal travel. Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and policies, procedures, and values at all times and in all Mercy Corps locations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.