Job Title: Digital Platform Manager
Job Location: UK Flexible
Salary: Cira £40,000 per annum plus Inner London Weighting if relevant
Hours: 35 per week
Contract Type: Fixed term contract (18 months)

Are you ready to strategically own and enhance web platforms, making a meaningful impact in supporting people in crisis with the British Red Cross?

This Digital Platform Manager strategically owns and maximises two web platforms within the British Red Cross’s digital estate to better support people in crisis: the business-critical redcross.org.uk and our first aid teaching resource, firstaidchampions.redcross.org.uk.

The role liaises with stakeholders and delivery teams to oversee platform improvements and feature releases, maintains a strong feedback loop with platform users to ensure their needs are continually being met, and plays a hands-on role in contributing to the continuing growth and development of digital practices at the British Red Cross.

A day in the life of a Digital Platform Manager will involve:

Working with the Digital Product Lead and stakeholders to develop and maintain the platform roadmap aligned with strategic objectives.
Communicating regularly with stakeholders and platform users, ensuring they understand the value of platform improvements and identifying new opportunities.
Monitoring and reporting on platform KPIs for performance, accessibility, SEO, and security.
Managing the platform budget alongside the Digital Product Lead to ensure continuous maintenance and enhancements.
Contributing to evolving the culture and practices of digital platform management with colleagues.
Collaborating with stakeholders and partners to identify, scope, and deliver platform improvements.
Prioritising and overseeing the development process, ensuring quality work and adherence to objectives.
Overseeing platform support – including user management, troubleshooting, training and guidance – delegating responsibilities to colleagues where appropriate.

To be a successful Digital Platform Manager, you’ll need:

Strong knowledge of web Content Management Systems, product management, Agile methodologies, UX/UI best practices, and basic HTML/CSS.
Excellent communication skills (written and oral) to engage diverse audiences, handle pressure, and manage conflicting priorities.
Familiarity with Sitecore, Umbraco, WordPress CMS, cloud computing, programming languages (e.g., .NET, PHP, jQuery, JavaScript), and databases (MySQL, SQL) would be desirable.
To have worked in digital delivery/product management roles, agile teams, and with multiple stakeholders. Must have delivered training to platform users and have previous experience of managing budgets.
To embrace and leads change, collaborates effectively, communicates and influences persuasively, finds solutions, and balances critical and appreciative approaches.
Adaptability to changing environments and previous experience in the not-for-profit sector.

The closing date for applications is 23.59 on the of 16th July 2023. Please note, we reserve the right to close applications early, given high volume.

In return for your commitment and expertise, you’ll get:

Holidays –You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
Pension scheme – We offer up to 6% contributory pension.
Flexible working – We will do what we can to make sure you work in a way that suits you.
Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
Team Working – You will be working as part of a team that is supporting our mission of helping peopl e in crisis.
Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis