• Function title: Digital Workplace/ Endpoint Engineer
• Reference: NOC-NM-2023-AD/697
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of competition: Internal and external competition
• Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
• Type of post: Administrator
• Job level: AD6-AD9 – Check salary simulations for the basic grade
• Generic job title: Expert
• Number of posts: 1
• Duration of appointment: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/TEC/OPS/INFRA (Infrastructure and Operations)
• Working arrangement: Hybrid work (remote and onsite)
• Competition publication date: 26/10/2023
• Competition closing date: 23/11/2023 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, the “Infrastructure & Operations” service manages the support and maintenance of the IT infrastructure and applications, within the agreed service levels. The service addresses areas as application & infrastructure operational support, service desk function, technical H24/7 support, etc.

Your role

Your role will be to:

• Implement, monitor and operate digital workplace/endpoint technologies (Be a reference expert for digital workplace/endpoint computing: laptop/desktop and mobile devices, client security, management and monitoring, audio/video conferencing, OS configuration and patching, cloud, Office 365 integration and adoption).
• Ensure stability and security of digital workplace technology through effective endpoint management and timely patching.
• Oversee computing configuration and operating standards performed by IT Suppliers.
• Contribute to digital workplace technology projects and coordinate deliverables with external IT Suppliers.
• Gather end-users’ requirements and transform them into technical specifications and blueprints, and align the service scope and deliverables with users’ expectations.
• Provide endpoint computing services to meet the service levels and KPI’s, while ensuring compliance with safety, quality and security standards.
• Support security operations processes by monitoring and reporting anomalies related to devices and identities.
• Actively participate in resolving high-priority outages, troubleshooting efforts, and capacity/availability planning sessions.
• Lead investigations on problem issues, identify causes and improvements, analyse service improvement feasibility and propose and implement remedial actions.
• Develop and maintain complex technical documentation (e.g. calls for tenders, reports, etc).
• Participate to reviews, committees, governance meetings, etc. covering performance, service improvements, quality and processes.
• Contribute to the endpoint continuous improvement and modernization leveraging cloud services.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university degree of 4 years in a relevant domain (e.g. Engineering, Computer Science, IT, etc.) or completed university degree of 3 years plus 1 year of relevant working experience.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Minimum 3 years of relevant working experience.
• Experience with digital workplace technologies (hardware, Operating Systems, services and SaaS tools, VDI, Desktop-as-a-Service, conferencing services, Office365).
• Experience in leading/contributing to IT infrastructure projects.
• Experience or knowledge in the definition of IT architecture solutions.
• Experience with or knowledge of agile methodology in a critical infrastructure is an asset.
• Hands-on experience with digital workplace tools and security/configuration management (SCCM/MEM/INTUNE), identity/access management, Active Directory (on premise and Microsoft Entra), desktop virtualization, collaboration platforms (Exchange, Teams, SharePoint, Viva, …) and other cloud-based services.
• Technical writing skills (English).
• Customer focus: you adapt services to respond to customer needs.
• Communication: you are able to foster two-way communication.
• Result focus: you seek to improve personal performance.
• Team work: you foster team work.
• Problem-solving: you anticipate and solve business issues.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will be required to become basic users of French at level A1/A2 before the end of the probation period.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year (s) pursuant to the provisions of the Staff Regulations governing officials at EUROCONTROL. The contract may be renewed up to a maximum of 9 years or converted into an undetermined contract. Before being established in the post, the selected candidate will be requested to provide certified copies of their degrees and successfully serve a probationary period of 9 months.
• Internal candidates
  If selected, the person will keep their current type of appointment duration (undetermined or determined).
  The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.