The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture. CHAI welcomes applications from all qualified individuals and encourages people from historically disadvantaged groups to apply.

Position Overview:

Reporting to and working closely with the Chief Operating Officer, the Director of Global Operations will play a key role managing and implementing CHAI’s operations strategy. The Director will serve as a strategic leader and thought partner to senior leadership, as well as play a hands-on role in supporting CHAI’s operations. The individual will provide critical support to CHAI’s country, program, and functional teams to ensure operations excellence and compliance with regulatory obligations to enable CHAI to achieve its programmatic goals.

This position will be based in Kenya with flexibility to be based in another CHAI program country and requires approximately 30% international travel each year.

Organizational Strategy (35%)

• Advise and support CHAI Leadership to review the operations strategy, identify and execute priority projects for operational excellence to ensure CHAI continues to deliver results, whilst successfully managing growth and complexity of its operation
• Support Chief the Operating Officer on priority projects related to operations excellence, global compliance, programmatic and country operations as assigned
• Represent Global Operations in key committees such as Enterprise Risk Management (ERM); Safeguarding Committee; Diversity Equity and Inclusion (DEI) and Knowledge management
• Serve on CHAI’s Operations Leadership Team (OLT)

Global Operations (~35%)

• Establish, maintain, and communicate consistent organizational policies and procedures that improve effectiveness, efficiency, and accountability
• In partnership with Legal and Compliance ensure all relevant program and non-program countries are up to date and in compliance with respective government requirements.
• Support CHAI country start-up and scale-down operational activities, ensuring that all necessary stakeholders are effectively coordinated, and compliance requirements are met
• Manage the global operations team in the execution of day-to-day responsibilities, provide mentorship and support staff’s professional development
• Support CHAI’s knowledge management processes using internal repositories and the consolidation, organization, and distribution of organizational-wide policies, guides, and practices
• Develop and maintain annual budgets and track financial expenditures

Safety and Security (30%)

• Provide leadership on safety and security policy management and operational support to enable the safest and effective implementation of programs and CHAI activities
• Oversee and ensure the development, implementation and management of security training strategies that increases skills, security awareness and security knowledge of all personnel across CHAI and lead the annual review of CHAI’s duty of care competencies.”
• Ensure all safety and security policies, documents and reporting are effectively maintained and updated in line with industry best practice; including but not limited to country risk assessments, Safety Point Person training, and visitor overviews
• Advise senior leadership on risk management protocols and liaise with senior stakeholders when managing serious safety and security incidents
• Oversee the safety and security team in the execution of their day-to-day responsibilities, provide mentorship and support staff’s long-term professional development
• Serve on and lead CHAI’s Incident Management Team (IMT) in times of critical incidents and/or elevated security conditions
• Works closely with Regional Vice Presidents and Country Directors providing technical expertise and cross-cutting program coordination and management of safety and security
• In coordination with the S&S Lead, conduct and/or oversee S&S assessments of operations in high-risk environments to ensure compliance with relevant policies and procedures. Make appropriate recommendations to strengthen these systems and address non-compliance issues

• Passion for CHAI’s mission and values
• Bachelor’s degree and a minimum of 10 years relevant work experience in private or public sector operations, with increasing levels of responsibility and leadership
• Experience creating, planning, and executing enterprise-wide programs or projects
• Experience leading and managing medium to large scale projects, ensuring quality outputs and deadlines are met
• Ability to work independently and effectively in a high-pressure, fast-paced environment and handle multiple tasks simultaneously with minimal supervision; set priorities, delegate, and work independently
• Ability to exercise sound and timely judgment and maintain strict confidentiality of sensitive information
• Demonstrated strong analytical and problem-solving skills
• Strong management and mentorship skills; ability to inspire and motivate a diverse team, including subject matter experts
• Experience in an international Non-Government Organization (NGO) setting including safety and security
• Excellent oral, written, and visual communication and presentation skills
• Ability to communicate effectively with culturally and geographically diverse teams
• Demonstrated experience with knowledge management systems, project management applications and software implementation a plus

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