Director, Global Program Management
Location: PSI approved US State (Eastern Standard Time (EST) Zone Preferred) or Nairobi, Kenya
Location type: Remote eligible – Location subject to manager approval
Reports to: Chief Delivery Officer
*If you are unsure if you are in an eligible location, please visit our Career page for more details.

Welcome to PSI!
PSI is a network of locally rooted, globally connected organizations working to achieve consumer-powered healthcare — people-centered health systems that ensure quality, affordable care wherever and whenever it is needed. Our origins in sexual and reproductive health have grown into a broader mission. Today, we work with the public and private sectors as well as local communities, prioritizing people’s voice and choice and developing solutions to meet their essential health needs. Over the past five decades, we have helped push boundaries, break taboos, set trends, and develop innovative solutions to complex global health challenges.

Do you want to join PSI to help make it easier for all people to lead healthier lives and plan the families they desire? Read on!

Join us!
PSI seeks an experienced Director, Global Program Management to provide overall leadership, accountability, and process ownership for the program management functions within PSI’s Delivery cone. The Director will oversee the staffing, structure, processes, and policies needed to ensure PSI projects are delivered on time, within budget, and to high standards, while mitigating risks and maintaining compliance.
The Director will work collaboratively across the Delivery cone and the wider organization to drive a standardized approach to program management, nurturing a culture of operational efficiency and continuous improvement.

The Director will work closely with leadership to ensure project metrics and insights are being used to guide decisions, resources, and talent allocations. The Director will serve as a primary liaison between program management staff, Delivery teams, and Global Services to resolve challenges, manage change, and help foster collaboration and effective communication.

The Director will provide delivery teams and global network members with program management leadership, strategic guidance, practical resources, training, and skills-coaching. This role will lead and model deep collaboration, partnership, and problem-solving among internal and external stakeholders.

What You’ll Do

Project Oversight (30%)

• Maintain and lead improvements to program management processes, workflows, and standard operating procedures (SOPs) across the project life cycle in collaboration with other PSI departments, and align these with standard program management training curriculum.
• Ensure cohesion between project execution and organizational strategy, ensuring that program management is aligned with strategic goals and delivering tangible business value.
• Develop, monitor, and regularly report on metrics to measure program management. excellence, including for project targets and key deliverables, technical quality, financial forecasting, labor tracking, and subrecipient performance.
• Collaborate with Delivery teams to monitor project performance and adherence to SOPs, addressing issues proactively, and raising red flags as needed.
• Drive effective project start-up and closeout processes, including surge capacity and temporary project coverage as needed.

Compliance (25%)

• Conduct periodic project reviews to ensure quality standards are met, escalating issues as appropriate, and collaborating with teams to resolve challenges.
• Ensure compliance and project quality in subrecipient management in partnership with stakeholders, covering the full lifecycle from due diligence to monitoring to close-out.
• Ensure program management standards are aligned to donor requirements, PSI’s corporate risk management, and appetite levels.

Training and Continuous Improvement (25%)

• Ensure Project Leads are equipped with adequate tools, training, and project management resources to perform.
• Foster a culture of knowledge management, ensuring lessons learned are documented and shared widely.
• Consistently gather feedback from stakeholders on the entire project lifecycle process and work collaboratively to identify opportunities to improve efficiency and effectiveness in a timely way.

Leadership and People Management (20%)

• Plan, organize, prioritize, monitor, and manage the day-to-day operations of the Program Management Department.
• Ensure synergies across program management areas through planning, coordination, deployment of resources, and intra-team communication.
• Lead, mentor, and develop program management staff. Provide coaching, guidance, direction, and leadership to department or project teams. Supervise and develop team members. Set team and individual goals.
• Foster a culture of operational excellence, continuous improvement, and professional growth.

Other

• Embody PSI’s values: Measurement, Pragmatism, Honesty, Trust, Collaboration, and Commitment.
• 10%-25% international travel.

Time percentages listed above are not exact. They are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.

What You’ll Bring

• Bachelor’s Degree (or international equivalent) in a related field.
• Master’s Degree (or international equivalent) in a related field (e.g., MBA, MPA, MPH) preferred.
• At least 15 years of related experience.
• At least 7 years of supervisory experience.
• Deep understanding of the full award life cycle management (start-up to close-out) and supporting country operations in a donor funded environment, preferably in global development.
• Extensive program management experience, with expertise across finance, compliance, sub-recipient management, human resources, procurement, and in-country operations.
• Experience in developing program management standard operating procedures preferred.
• Extensive knowledge of USG and other non-USG donor regulations.
• Previous country leadership experience is preferred.
• Knowledge of best practices and use and implementation of program management tools and frameworks.
• Project DPro or other Professional Program Management certification required.
• Demonstrated experience in government and donor relations and collaboration.
• Significant demonstrated leadership and passion for building high performing teams, and organizational change management.
• Fluency in English with excellent writing skills. French language skills preferred.

We know that a long list of requirements may be discouraging, but don’t let imposter syndrome or the confidence gap get in the way of you applying — we’d love to hear from you.

Why Work at PSI?
PSI’s work is about enabling families to live happy and healthy lives—we think this should apply to our employees, too.

• Diversity & Inclusion: PSI affirms its commitment to diversity and believes that when people feel respected and included, they can be more honest, collaborative, and successful. Want to be involved in our DEI work at PSI? We have a council made up of PSIers that drive, sustain, and deepen our DEI practices.
• Health & Wellness: In all of our locations, PSI offers a comprehensive benefits package that offers health, financial planning, family care, and flexibility for work life fit. For U.S. based benefits visit www.psi.org/careers to learn more!
• Time Away: We want you to take time away when you need it. PSI offers a competitive leave package. On top of our leave, some PSI offices offer a compressed work week throughout the year, giving you additional work-life flexibility.
• Learning & Development: PSI is committed to your career growth. Through PSI’s job architecture, there are many potential career paths you can follow depending on your skills and interests. Additionally, PSI University, our learning management system, offers hundreds of courses, hosts org-wide trainings, offers Great Manager/Leader trainings, as well as a mentorship program for all staff levels.
• Innovation & Collaboration: With over 53 years of insight, PSI reimagines how to bring quality healthcare closer to those who need it most. Innovation requires stepping out of comfort zones, and our employees are encouraged to think beyond boundaries, collaborate to drive impact, challenge conventions, and pioneer new solutions.

Salary Ranges:*

PSI is committed to pay equity and transparency. We ensure pay meets the market within each country. This approach minimizes our impact on local talent markets and allows PSI to attract and retain employees, while staying cost-competitive.

Actual base salary compensation will be determined by factors such as a candidate’s qualifications, experience, internal equity, external market analysis, and other business factors permitted by law. Hiring above the mid-point of the range below would not be typical in order to allow for potential future salary growth.

PSI is offering the following gross annual salary ranges for this position, dependent on candidate location:

• For the United States (paid in USD): $147,000 (minimum) – $184,000 (midpoint) – $230,000 (maximum)
• For Kenya (paid in Ksh): Ksh 9,600,000 (minimum) – Ksh 16,000,000 (midpoint) – Ksh 21,600,000 (maximum)

*For applicants applying outside of the US: please note that those hired outside of the US will be employed through the local PSI office. Pay and benefits will be commensurate with the role and practices of the local office, including payment in local currency. Details will be provided during interview process.

About PSI
Did you know that we have over 3,000 “PSIers” working across the globe in 40 different countries? We’re a diverse group with a wide range of backgrounds from the medical industry to the music industry, all with unique skills we bring to the job. We value self-motivated people with a track record for getting things done in tough situations. We take our work seriously, but not ourselves.

Interested in Learning More?

• About PSI: Who we are, how we work, and the challenges we seek to solve.
• PSI Career site
• Featured Projects: Flagship & Priority Projects
• Where We Work: PSI’s Global Network
• Follow PSI Online: LinkedIn, Facebook, Twitter, YouTube

PSI is proud to be an Equal Opportunity Employer and encourages applications from individuals regardless of actual or perceived race, religion, tribal belonging, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status. PSI is a safe, inclusive workplace that welcomes people from all backgrounds and walks of life, and it’s reflected in our diverse community.

References will be required. The successful candidate will be required to pass a background check. For US based positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.

If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [email protected] or call (202)785-0072. #li-remote #li-cg1