_{Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.}

_{Program / Department Summary}

_{Mercy Corps is responding to the Ukraine emergency since military operations were launched across the country in February 2022. The attacks set off a wave of displacement internally and into the countries along Ukraine’s western borders. Mercy Corps response program has focus on multi-purpose cash intervention and other key sectors, particularly food security, livelihoods, NFIs, and protection. Mercy Corps works in partnership with local government, local NGOs and other civil society actors currently supporting displaced populations and conflict affected communities. As Mercy Corps Ukraine program will increasingly focus on livelihood recovery and resiliency, and it is exploring possible support in the water security sector. Mercy Corps currently works from four offices with the head office in Kyiv.}

_{General Position Summary}

_{The Director of Programs ensures the efficient and effective implementation of all programs. She/he will be responsible for coordinating and implementing the delivery of the response programs, including management of program staff, and ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. They are a strong team leader who can balance the urgency of the work and the details of implementation with big picture thinking. They are able to develop and mentor team members across different programs and areas of operation. She/he will need to be an effective communicator who is able to work with internal and external stakeholders to achieve common objectives. They are responsible for managing relationships with local partners, beneficiaries, and donors, contributing to the achievement of the response program’s objectives.}

_{Essential Job Responsibilities}

_{Strategy & Vision}

• _{Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.}
• _{Develop and organize activities to secure resources for programs and convince stakeholders to provide support.}
• _{Identify and develop new program opportunities; prepositioning and developing new donor opportunities; coordinate the concept note and proposal development process with new business development teams.}

_{Program Management}

• _{Oversee program startup and ongoing program management and administration of teams across various field locations.}
• _{Integrate the use of community approaches in the design, implementation, and maintenance of projects.}
• _{Ensure program implementation is responsive to communities and partners, and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.}
• _{Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.}
• _{Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.}
• _{Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donors and Mercy Corps policies and procedures.}
• _{Ensure that beneficiaries are effectively targeted according to established vulnerability criteria, and that feedback mechanisms are in place.}
• _{Develop partners’ MoUs and contracts & oversee induction/training for program partners.}
• _{Ensure all interventions adhere to Mercy Corps’ Code of Conduct; Gender, Diversity and Inclusion guiding documents; Core Humanitarian Principles and Do No Harm.}

_{Team Management}

• _{Draft and/or review scope of work to hire and manage team members and technical consultants}
• _{Ensure team members improve performance & reach objectives.}
• _{Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.}
• _{Create and sustain a work environment of mutual respect where team members strive to achieve excellence, and cultivate resilience and well-being under challenging situations.}

_{Influence & Representation}

• _{Identify, build and manage collaborative partnerships with partners, sub-grantees, donors, local governments and other stakeholders.}
• _{Ensure overall project targets and donor obligations are met.}
• _{Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.}
• _{Maintain high ethical standards and treat people with respect and dignity.}
• _{Exhibit an awareness of their own strengths and development needs.}

_Security

• _{Ensure compliance with security procedures and policies}
• _{Contribute to creating a secure environment for team members.}

_{Supervisory Responsibility}

_{Humanitarian program lead, Resilience program lead, Program Quality & Standards lead.}

_{Accountability}

_{Reports Directly To: Ukraine Country Director}

_{Works Directly With: Senior Management Team including, Deputy Director, Finance Director, Operations Director, Safety and Security Director, HR Director, Roving Director, and with the , regional program support team for MEMA/Europe, and relevant program standards and quality teams in MC headquarters.}

_{Accountability to Participants and Stakeholders}

_{Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.}

_{Knowledge and Experience}

• _{7+ years of experience in managing and leading programs in emergency contexts, with a proven track record in emergency response, recovery, and resilience programming at large scale}
• _{Program Management Certification – PMD Pro – required}
• _{BA/BS or equivalent in a relevant field; MA/S preferred.}
• _{Excellent oral and written English skills required; proficiency in Russian, Ukrainian, Polish or Romanian is preferred.}
• _{Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).}
• _{Mercy Corps Core Humanitarian Competencies (as defined in the Humanitarian Capacity Framework) preferred.}

_{Technical competencies:}

• _{Understands Sphere Standards and ensures they are met}
• _{Can conduct rapid needs assessments, in line with Mercy Corps’ approach and industry’s best practice}

_{More than 50% of Mercy Corps’ responses are cash/voucher-based programming so it is recommended the DoP possesses the following competencies:}

• _{Understands theoretical and applied knowledge about CTP}
• _{Can develop SOPs in line with Mercy Corps’ Minimum Standards (on CTP and Goods Distribution)}
• _{Can identify and initiate setup of payment mechanisms}

_{Functional competencies}

• _{Possess project management skills and applies PM@MC minimum standards for all phases of the project cycle}
• _{Can oversee and implement participatory assessment processes}
• _{Can oversee program budgets, project cash flow and expenditures}
• _{Understands donor regulations and compliance (USAID, ECHO, DFID, UN, etc.)}
• _{Effectively manages teams/people and apply relevant Mercy Corps’ procedures and approaches}
• _{Supports team members through capacity building}
• _{Possesses basic understanding of procurement and logistics}
• _{Can ensure feedback from crisis-affected people and other stakeholders is incorporated in program design, implementation and learning}
• _{Can ensure team members operate in a secure environment and are aware of policies}

_{Leadership competencies}

• _{Recognizes opportunities for innovative action and create an environment where alternative viewpoints are welcomed}
• _{Drives impact by building high performing teams}
• _{Broadens influence by role modelling and leveraging networks}

_{Success Factors}

_{The successful Director of Programs will combine exceptional management skills and experience in running emergency programs. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. They will also have proven experience with cross-cultural teams and capacity building. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, and thrive in an evolving and changing environment while taking care of self and others.}

_{Living Conditions / Environmental Conditions}

_{The position is based in Ukraine.. Accommodations are provided. Given the security and emergency context, this position requires exceptional work schedules, including evenings and weekends.}

_{Ongoing Learning}

_{In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development}

_{Diversity, Equity & Inclusion}

_{Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.}

_{We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.}

_{Equal Employment Opportunity}

_{Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.}

_{We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.}

_{Safeguarding & Ethics}

_{Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and}

_{values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.}