UNDP has supported Kyrgyzstan’s development progress since 1992 and supports the country in charting future pathways towards greater prosperity, resilience, and social cohesion. As an impartial policy advisor and integrator, UNDP works within the UN system and with all stakeholders in government, civil society, and private sector to advance inclusive, fundamentally sound development solutions and reforms in complex settings. Our United Nations identity ensures neutrality and respect for people’s choices. Transparency and accountability in operations makes us a trusted partner for national and international development stakeholders.

UNDP encourages and enables collective intelligence, collaboration, integration, critical thinking, and thought leadership. We mainstream innovation, digitalization opportunities, gender equity and diversity/inclusion principles in all aspects of our work. Our staff consistently strive for excellence, effectiveness, efficiency and inclusion across all areas of work.

In close cooperation with the UNDP Programme teams and other Country Office units, the Operations team supports the UNDP Country Office and programme implementation through the provision of relevant and timely procurement, finance, ICT and digital services, General Admin Services, Common Services, and Human Resources support. This includes a focus on collaboration, innovation, speed and administrative efficiency as well as advisory services for enhanced planning.

The unit contributes to a collective engagement with other teams, partners, and clients to offer timely, well-planned, and efficient services that meet the standard and requirements of UNDP policies and procedures. Through cross-unit collaboration, the teams harness innovation and digital solutions, while fostering an environment of continuous learning.

1. Provision of reliable and secure driving services
   • Ensure provision of reliable and secure driving services by: a) driving office vehicles for the transport of authorized personnel and delivery and collection of mail, documents, and other items, and b) meeting official personnel and visitors at the airport, visa, and customs formalities when required.
2. Ensure proper use of vehicles
   • Ensure cost-savings through the proper use of vehicles through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.
   • Ensures that all immediate, necessary actions required by the rules and regulations are taken in case of involvement in an accident.
3. Day-to-day maintenance of assigned vehicles
   • Ensure proper day-to-day maintenance of the assigned vehicles through timely minor repairs, arrangements for major repairs, timely oil changes, tire checks, break checks, car washing (interior and exterior), etc.
4. Availability of documents/supplies
   • Ensures the availability of all the required documents/supplies including:
     o    Vehicle insurance
     o    Vehicle logs
     o    Office directory
     o    Map of the city/country
     o    First aid kit
     o    Necessary spare parts.
5. Ensure facilitation of knowledge building and knowledge sharing in the CO
   • Participate and input to trainings for the operations/projects staff.
   • Contribute to knowledge networks and communities of practice.
6. Perform other duties within your functional profile as assigned and deemed necessary for the efficient functioning of the office.

Business management – Customer Satisfaction/Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

Business Management – Communication:

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Development – UNDP Representation:

• Ability to represent UNDP and productively share UNDP knowledge and activities; advocate for UNDP, its values, mission and work with various constituencies.

Business Direction & Strategy – Effective Decision Making: 

• Ability to take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources.

General – Public Relations:

• Ability to build and maintain an overall positive public image for the organization, its mandate and its brand, while ensuring that individual campaigns and other communications and advocacy initiatives are supported in reaching the public.

Administration & Operations – Documents and records management:

• Overall document (hard or electronic) management; registry and retention policy including storing and archiving.