E T Consultant – Accountability Support
JOB DETAIL
Description
• Support Operations Teams to develop and implement effective grievance response
o Support operations teams to formulate a Grievance Response Plan (GRP) for specific cases, that considers opportunities for early resolution.
o Mobilize specialized resources in coordination with SGR (e.g., mediation, client capacity building) as needed to resolve issues early, monitor progress.
o Support operations teams to preparate of effective Management Response to CAO Compliance Appraisal and Compliance Investigation Reports, including development and consultation of Management Action Plan in coordination with and in support of the operations team.
o Support close coordination with CES and CEG Chief E&S Specialist on key issues, ensuring ownership by Project Team of process and deliverables. Directly support drafting process in complex cases, as needed.
• Guide Management Oversight and Board Approval of CAO cases
o Support the process of Board approval of Management Action Plans, including bilateral meetings with ED Offices, coordination with Board Secretariat on Scheduling & documentation, coordination with CAO on process and key issues.
o Support appropriate oversight by CEG Director and CCSVP throughout the preparation, review and Board Approval. Support their timely briefing them on process and key issues, and facilitate review and clearance of key deliverables and decisions.
• Support the development and implementation of Advisory Solutions to enhance client accountability and remediation
o As needed, support the development of advisory tools to support clients (e.g., grievance mechanisms, strengthened ESMS systems), lead preparations as needed.
o In coordination with Operations Teams, help identify and mobilize possible advisory solutions supporting clients with implementation of remedial solutions (MAP, CAP, etc.).
o Mobilize and leverage expertise that could be deployed for advisory engagements with clients in coordination with operational teams.
o Develop materials to brief clients on the CAO process.
• Support operational, procedural and policy issues in relation to accountability and grievance response, as needed
o Support CEG Accountability Lead with regards to key new accountability policies, including remedy and responsible exit. Ensure CEG Managers and Director are appropriately briefed and involved as needed.
o Monitor implementation of CAO policy, identify pain points in implementation and support the development of solutions to enhance processes — in close coordination with SGR as needed.
o Support engagement with CAO to develop and finetune protocols and ensure appropriate collaboration on specific cases — in close coordination with SGR as needed.
o Support engagement with SGR to continuously strengthen grievance response process, including management review and oversight.
Selection Criteria
• Advanced degree in social or environmental sciences, legal, human rights, dispute /conflict resolution or other relevant discipline.
• Minimum seven years of relevant operational project management experience, including with private sector experience in areas such as: sustainability, E&S risk management, accountability processes, advisory services, business process improvement.
• Exemplary project management skills and ability to manage multiple tasks simultaneously under tight deadlines.
• Effective and persuasive communicator (particularly written English language skills) able to clearly and concisely articulate positions
• Knowledge of E&S Standards and their application in private sector operations.
• International experience required with focus on developing countries.
• Strong analytical skills and practical, problem-solving mindset and consensus building orientation
• Excellent people skills including the ability to listen, understand different perspectives and relate well with a wide range of internal and external parties in potentially tense or conflictive situations.
• Ability to work effectively as a member of a multi-disciplinary team
• High personal integrity and emotional intelligence, with demonstrated ability to handle sensitive matters in a discreet and respectful manner. Diplomatic approach and calm under pressure.
World Bank Group Core Competencies
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