Description

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org.

IFC’s Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies. The HR department includes three Centers of Expertise (COEs) — Strategy & Organizational Effectiveness, Global Talent Acquisition & Mobility, and Talent & Incentives – and two Client Services teams providing support to HQ and regions.  

IFC HR Client Services team is seeking an HR Officer (ETC) for the Client Services function to support the Client Services teams in planning, coordinating, quality controlling and getting organized for key HR priorities and deliverables. The HR Officer (ETC) position will be located in Washington, DC, and will report to Manager, HR Client Services.

Duties and Accountabilities:

Governance structures
•  Help assess, plan, design and implement key governance and management structures for the Client Services team in support of the new HR Operating Model
•  Understand and ensure alignment with all relevant CHR, IFC, World Bank People and Culture, and other stakeholder policies, practices and teams
•  Update and simplify the Executive Resources governance procedures and process flows.

Delivery and project coordination
•  Coordinate Client Services team deliverables, manage dependencies, and ensure delivery excellence, in alignment with the other relevant HR teams
•  Create dashboards, track the status of key deliverable milestones and metrics, and provide updates
•  Introduce project management and continuous improvement approaches to Client Services
•  Lead assigned projects and initiatives and work closely with colleagues across the function and in other parts of the department.
•  Manage Client Services team meetings agenda and decisions/actions tracker
•  Establish and maintain a Client Services deliverables calendar
•  Coordinate closely with the Client Services Thematic Leads
•  Ensure continued reporting on key Client Services -owned initiatives in alignment with the rest of IFC Analytics and Reporting

Continuous improvement and quality control
•  Identify continuously areas for improvement and develop new process flows, practices, templates etc. to enhance efficiency and effectiveness.
•  Establish quality control standards, metrics and methods across Client Services team and for different types of deliverables.

Knowledge Management
•  Proactively identify knowledge management needs within the Client Services team, and establish a strategy, concrete technical solutions, and implementation plan to address them, in alignment with the departmental Knowledge Management working group.
•  Establish and maintain a comprehensive knowledge management system to facilitate easy access to relevant information and resources.
•  Train and educate team members on governance processes, knowledge management practices, and effective communication strategies.
•  Keep track of and provide periodic status reports on all ongoing deliverables, process and governance work.

Other
•  Contribute to other assignments as assigned.

Selection Criteria

•  Master’s degree with at least 5 years’ experience in a project management or process development/coordination role, preferably in Human Resources function of a large, global organization.
•  Project Management Professional (PMP) or other relevant project management certification is desirable, as well as experience or familiarity with project management methodologies
•  Proven track record of planning, executing, controlling, and closing cross functional projects and other deliverables, and the ability to manage a project and its components simultaneously.
•  Demonstrable experience in knowledge management and sharing, including e-platforms and designing systems for organisations.
•  Strong understanding of relevant core Human Resources areas (i.e., HR Policies, Talent Acquisition, Talent Development, Talent Deployment and HR Business partnering function).
•  Proficiency in all HR Systems and Microsoft Windows applications, especially a proficient use of Excel, Word and Power Point, including advanced spreadsheet design, lookup tables, and manipulation.
•  Good understanding of new and emerging technological enablers to ensure process efficiency advancement.
•  Strong quantitative and qualitative analytical and reporting skills.
•  Strong written and verbal communication skills, with the ability to effectively communicate to different stakeholders directly or through reports and presentations, and identify and resolve challenges on the go.
•  Strong people and teamwork skills, with the ability to engage the team and other stakeholders to the way of operating and expected outcomes.
•  Strong quality control orientation; attention to detail.
•  Self-starter with a strong drive and result orientation, with a positive attitude and demonstrated ability to work independently and collaboratively in a fast-paced environment and dynamic work environment with multiple and shifting work priorities, timelines and demands.
•  Pro-active and agile approach to work and willingness to learn.
•  Track record of high level of integrity, tact and discretion when managing sensitive and confidential information

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.