IFC — a member of the World Bank — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. Our mission is to leverage the power of the private sector to end extreme poverty and promote shared prosperity in a sustainable way. For more information, visit www.ifc.org.

The IFC seeks to recruit an Extended Term Temporary to be based in Dakar. The selected candidate will be a highly engaged member of the unit’s support team, actively providing guidance on operational policies and guidelines, demonstrating a strong drive for results, dedication, and commitment to teamwork. He / She will provide solid operational and administrative support and work harmoniously with multiple teams, as well as Project Leaders (PLs) and other Administrative and Client Support (ACS) colleagues as a team.

Duties and Accountabilities

Administrative Support:
• Function with judgment to provide a wide-range of support to the Team, including managing priorities, day-to-day supervision, and coordination of the unit’s workflow, quality assurance (i.e., documents, processes, etc.), screening of all incoming documents, drafting responses and ensuring the smooth delivery of services.
• Serves as the first point of contact and liaison with clients
• Independently responds to diverse inquiries and makes decisions when multiple courses of action are possible.
• Coordinates and monitors multiple and diverse work processes and activities to ensure that decisions are properly carried out and products are delivered in a timely manner
• Support with logistical preparations, including Webex, video, and audio conferencing, for meetings or other events.
• Act as back-up to other ACS colleagues in the office in their absence or during a busy period.
• Undertake ad hoc duties that may be assigned by the Supervisor, or the designated Task Team Lead.
• Provide logistical support to prepare Unit meetings.
• Provide logistical support to the team (Booking, travel, visa, transfer)
• Discussion with the client for the details of events
• Follow up on procurement related matters (e.g. purchase orders and contracts)with the service providers
• Maintain up-to-date distribution lists.

Operational Support:
• Assist with the planning of missions and external events; schedule missions on behalf of Project Leaders as well as support venue bookings and material preparation and dissemination.
• Initiate, edit and distribute Mission Announcement Letters (MAL), Terms of Reference (TOR), Back to Office Reports (BTOR), and other mission-related documents under the guidance of the various Project Leaders
• Create Trip Requests (TR) for short term consultants and submit their Statement of Expenses (SOE).
• Create new consultants and vendors contract in the Admin Portal.

Selection Criteria

• High school diploma. Higher level education is desirable.
• At least 2 years of experience, or equivalent combination of education and experience.
• Be able to work under pressure, flexible with working hours and prompt with timings
• Have good communication skills and polite manners
• Be a committed team player able to work in a multi-cultural environment
• Mature judgment
• Willingness to work overtime when needed
• Maintain confidentiality and discretion

Competencies

• Technology and systems knowledge – Demonstrates advanced knowledge and experience working with Microsoft office applications (Excel, PowerPoint, Word, etc). Has ability and willingness to maintain upto-date knowledge and skills as well as technology.
• Project and task management – Exhibits good organizational skills and ability to work competently with minimal supervision. Demonstrates attention to detail and quality. Has the ability to manage multiple tasks and complete tasks within agreed schedule.
• Institutional policies, processes, and procedures – Demonstrates knowledge of own department’s programs and products, knows key players, understands own role. Display understanding of policies and procedures relevant to the area of assigned responsibilities and is able to apply/implement them.
• Versatility and adaptability – Demonstrates flexibility and is receptive to the implementation of new solutions. Is willing to stretch own capability. Demonstrates motivation to avail and adapt oneself to affecting change.
• Client orientation – Exhibits positive and professional client service attitude; is able to understand clients’ needs and complete them professionally.
• Drive for results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (collaboration and inclusion) – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.
• Knowledge, learning and communication – Has good knowledge of official unit’s language. Able to write clearly, edit and proofread draft communications. Able to learn and share knowledge/information across the unit.
• Business judgment and analytical decision making – Able to manage information and support retention and disposition of information and records. Can search, report and deliver basic information from various sources and independently respond to basic inquires

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.