IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org

IFC Vienna office is seeking to recruit a motivated, multi-tasking candidate who is required to provide professional reception and administrative support services. He/she will be required to work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail. He/she must be able to deal with emergency situations in a calm, efficient and prompt manner, showing an excellent sense of initiative and discretion.

Roles & Responsibilities:

• Using a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing calls;
• Receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner;
• Providing general information regarding the IFC and responding to routine inquiries from clients;
• Referring non-routine, sensitive and/or complex request for information and other inquiries or complaints to appropriate staff;
• Relaying messages accurately orally, manually and by electronic mail;
• Performing other office support functions, examples of which include receiving, sorting and ensuring distribution of incoming mail;
• Making call on behalf staff and when needed;
• Maintain internal and external directories, coordinating the meeting room log, updating visiting missions schedule, log.

Selection Criteria

• College/University graduate and 2 -3 years` experience, preferably with an international/multinational organization or equivalent combination of education and experience;
• Excellent interpersonal and communications skills and ability to interact tactfully with people of all levels;
• Excellent command of written and spoken German, English;
• Fluency in other regional languages is welcome;
• Demonstrable spirit and strong desire to actively contribute to the IFC’s mission and objectives;
• Willingness and ability to assist in any ad-hoc tasks that may come up;
• Excellent word and data processing skills.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.