IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org.

IFC’s Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies. The HR department includes three Centers of Expertise (COEs) — Strategy & Organizational Effectiveness, Global Talent Acquisition & Mobility, and Talent & Incentives – and two Client Services teams providing support to HQ and regions.

IFC HR Client Services is seeking an ET Temporary (Senior HR Assistant, Client Services), based in Washington, D.C. An ET Temporary will support the IFC HR Client Services team. The candidate will report to the Manager, HR Client Services and will provide support across the spectrum of HR duties for designated clients.

Duties and Accountabilities:

The ET Temporary is responsible for supporting IFC clients on the full range of HR matters, in close collaboration with relevant HR Business Partners and HR Analysts, including:

Client Interface
• Stay abreast of HR policies, procedures and practices in order to provide support to clients;
• Handle HR inquiries from clients ranging from basic to more complex issues, find relevant information and channel them to appropriate resources as necessary;
• Support clients with Manager Self Service (MSS) and other HR systems;
• Gather and compile information and generate standard reports for clients and HR Business Partners;
• Perform routine analysis of HR data and metrics; and
• Update information contained in HR systems and ensure data accuracy.

Annual HR Process Management
• Maintain current knowledge of all HR initiatives (workforce planning, position management, diversity and inclusion, etc.) and contribute actively to the design and review of selected initiatives;
• Contribute, support and advise throughout the implementation cycle of HR processes and initiatives in alignment with policies, practices and institutional values, including: workforce planning, recruitment, onboarding, engagement surveys, talent reviews, performance reviews, promotions, and managerial assessments; and
• Coordinate with HR Operations and Bank Client Services teams in the execution of recruitment, mobility, ending employment, re-entries, leave without pay, external service, etc.

Administrative Support
• Provide administrative support to clients and the HR team through coordinating processes, documents, reports, meetings, and other tasks as required; and
• Provide back-up to other team members as assigned.

Selection Criteria

• Bachelor’s degree is desired, and a minimum of 7 years of entry-level professional HR experience in organizing, administering, and maintaining large volumes of HR transactions including recruitments, or equivalent combination of education and experience (HR degree or certification preferred).
• Familiarity with HR procedures, processes and programs and an eagerness to expand knowledge in areas of HR;
• Demonstration of initiative, independence and autonomy in addressing client needs in changing business contexts and environments;
• Ability to initiate changes to work processes to improve efficiency and performance and apply creativity, flexibility and persistence to develop new approaches;
• Ability to analyze data to support and enable decision-making;
• Ability to actively promote knowledge sharing and contribute to wider collaborative efforts;
• Fluency in written and spoken English, including ability to produce a variety of reports, presentations and correspondence and edit materials using proper formatting, grammar, punctuation and style;
• Excellent organizational skills with demonstrated ability to work independently, handle concurrent activities, rank priorities, organize work efficiently, work under pressure and deliver assignments in a timely manner often under intense time constraints;
• Excellent interpersonal skills and high level of discretion in dealing with confidential information;
• High level of proficiency in office technology including Word, Excel, PowerPoint and Outlook; familiarity with Peoplesoft or other HR systems preferred;
• High degree of initiative, reliability, and resourcefulness; and
• Ability to handle and adjust to a variety of concurrent demands.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.