NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour.

We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals.

What do we offer?

• Genuinely meaningful work as part of the most successful alliance in history.
• 3 year contract with competitive tax-free salary and household and children’s allowances
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Excellent private health insurance scheme
• Generous annual leave of 30 days plus official holidays
• Retirement Pension Plan

About the job

Based in Oeiras, Portugal you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will lead Customer Relationship Management operations and CRM directives for CSU Lisbon – the central technology service provider for NATO entities based locally in Portugal. You will act as the core point of contact for customers and continuously monitor and measure customer satisfaction with NCIA services. For a full list of duties, please review the job description here.

About you

We’re looking for a talented and knowledgeable Engineer (Customer Relations Management) with ideally a Bachelor’s degree in a relevant discipline with 2 years of related work experience. The lack of a univeristy degree may be compensated with a different educational qualification and at least 6 years related work experience.

Experience in Requirements Identification, Analysis and Validation as well as Project Management, Planning and Risk Analysis is required.

Knowledge of English, both written and spoken, is essential.

Competencies

The NCI Agency is looking for individuals have tangible experience and knowledge in following areas;

• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values

To learn more about NCI Agency and our work, please visit our website.

*For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

All selected candidates are required to complete a Security Clearance, Medical Clearance and Pre-employment Screening process before joining the NCI Agency. This process will require time, so please keep in mind that you will not be able to start working with us right away.