Purpose of the Job

The Executive Assistant is responsible for providing administrative and secretarial support to the Team Director/Associate Directors and other Senior Managers. The role is responsible for the smooth running of the Director’s/Senior Manager’s business activities including extensive travel planning, diary management and a variety of ad-hoc tasks.

Background

The Executive Assistant is responsible for providing administrative and secretarial support to the Team Director/Associate Directors and other Senior Managers. Dependent on team, the Executive Assistant may co-ordinate a small Assistants team ensuring that the Team/Department has adequate support at all times and/or acts as a Budget Officer.

For this role to be successful key relationships are with Managing Director, Team Directors/Managers, colleagues in the ROs, as well as in the various departments in HQ and with external clients & service providers.

Facts / Scales

• The Executive Assistant supports Team Director or other designated Senior Managers.

The main interfaces are with the Team Director/their Managers and other Assistants/Officers within the same department and throughout the Bank both in HQ and the RO’s, as well as external clients & service providers.

• No Line Management Responsibility (but can have 2nd reviewer input).

Accountabilities & Responsbilities

Dependant on Team/role may also include some or all of the following

• Conduct all secretarial and administrative duties for Director/Manager to enable smooth running of the office: diary management, email management, call screening, meeting/room bookings, taking minutes, dealing with all correspondences etc.
• Arrange all elements of travel according to EBRD policy including arranging visas, accommodation, ordering currency and preparing itineraries as well as claiming expenses.
• Organise Departmental events: e.g. Team Meetings (including taking minutes), Conferences, Presentations, Seminars, Team Retreats and Team Off-sites, etc.
• Prepare team related documents such as Power Point presentations, business correspondence, factsheets, briefing notes, reports etc. ensuring all deadlines are met
• Maintain comprehensive filing in various hard copy and electronic systems and archiving for Managers’/team to ensure instant retrieval of documents.
• Check travel expense reports and other expenditure for the relevant cost centre(s) to ensure adherence to the Bank’s policy.
• May support budget officer and/or conduct budget officer duties with routine budgetary functions for the Team / Department (Purchase Orders, checking re-charge, departmental accruals and various housekeeping reports) to ensure costs are as pre-approved and deliver reports as requested
• Act as Departmental co-ordinator, IT co-ordinator, HR co-ordinator, Stationery co-ordinator, including tasks such as updating departmental intranet page ensuring that all information is correct at all times; maintaining Team shared calendar, Weekly Whereabouts & Contact Database; maintaining SAP HR records etc.
• Assist the Team Portfolio including tasks such as regularly updating DTMs, informing the Team of signing dates, sending PMM/XNR reminders, creating new projects in the system and updating the Director weekly on pipeline.
• Assist in the recruitment, interview process, training and management of secretarial staff, including monitoring workload, setting their objectives to maintain an effective workplace capable of meeting its demands; may act as a secondary reviewer on secretaries’ performance appraisal; and ensuring team cover at all times.
• Coordinate team submissions acting as quality control & ensuring all deadlines are met.
• Conduct ad-hoc or specific tasks assigned by Line Manager which may be related amongst others to pipeline or reporting.

• Directly accountable for the engagement and effective overall management of the Team including recruitment, compensation, performance management, coaching and development. Where matrix reporting is in place, work jointly with the country counterpart when setting objectives and completing performance appraisals for relevant staff.

• Champion and role model the Bank’s Behavioural Competencies and Corporate Behaviours, ensuring adherence within the team(s) so that the highest standards of integrity and ethical conduct are exhibited at all times.

Knowledge, Skills, Experience & Qualifications

Academic Qualifications

• Secondary/High School Education
• Relevant secretarial or business qualification an advantage
• Fluent English, with excellent written and oral communication skills
• Knowledge of another language (e.g. Russian, German, French, or Arabic) both written and spoken would be useful

Experience/Knowledge

• Secretarial/administrative experience essential.
• Good organisational skills including excellent attention to detail, an eye for accuracy, proactive, conscientious, reliable with a professional, helpful and flexible attitude to work.
• Good communications and interpersonal skills including tact and diplomacy, strong team player, with the ability to work highly efficiently and with a positive attitude.
• Willing to work overtime as and when required, sometimes at short notice.
• Ability to multi-task involving a wide range of bank-wide and external contacts while remaining calm and professional.
• Ability to exercise judgment and deal discretely with confidential/sensitive information and data.

Technical Skills

• Computer literate: Windows XP: Microsoft Outlook, Word, Excel, PowerPoint
• Knowledge of SAP desirable but not essential.
• At least 55 wpm typing

Challenges

• Supporting Team Director/Senior Manager with conflicting priorities and ensuring deadlines are met and department runs smoothly
• Ability to multi-task with often conflicting requests in a multicultural environment and across teams in different locations.
• Ability to build effective working relationships with clients and colleagues in a multicultural environment.
• Managing relationships in an extensively multi-cultural and political landscape.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.