Required Qualifications and Experience
EDUCATION
•     University Degree with at least two years of relevant working experience.

OR

•     Secondary School Diploma with at least four years of relevant working experience.
•     Certificate in IT/Data entry is an advantage.

EXPERIENCE
•     Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
•     Knowledge of customer care.
•     Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
•     Previous working experience with NGOs or international organizations is an added advantage.
•     Proven knowledge and/or certification in the data analysis tools such as Power BI an advantage.
•     Proven knowledge and/or certification in the programming language SQL an advantage.
•     Proven experience and knowledge in healthcare specific systems such as Electronic Health Record Systems (EHRs)  an advantage.
•     Proven advanced knowledge in the business process and data management of Interim Federal Health Programme (IFHP) an advantage.

SKILLS
•     Leadership skills (desirable);
•     Excellent communication skills;
•     Fast and accurate typing;
•     Typing speed of at least 60 words per minute;
•     Knowledge of data management principles;
•     High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.

SECTION 5
Languages

REQUIRED
External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in English & local language is required (oral and written).

DESIRABLE
Specify desirable language/s, for example:
Working knowledge of Arabic.

SECTION 6
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioural indicators  

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.