Site Management Support is an operational programme of the Site Management and Site Development Unit of IOM Cox’s Bazar, Bangladesh which is integral to the Rohingya Refugee Crisis Response. Site Management Support activities include camp coordination of stakeholders, field assessments, support to camp actors for distributions, service monitoring, community engagement, communications with communities and throughout the refugee camps in Cox’s Bazar District, Bangladesh.

Under the overall supervision of the Site Management Coordination with the support of Site Management Technical Officer (roving), the incumbent will lead the implementation of the programme’s activities in camps, including but not limited to the coordination of all actors in camps, monitoring of services and enhancing community participation in decisions affecting their lives.
1.    Independently lead the implementation of IOM site management support operations in camps and supervise the site management field team.
2.    Coordinate with camp stakeholders using S/CCCM Sector developed tools, support the establishment and maintenance of an effective system of coordination of service provision allocation of service providers to ensure equity of service provision.
3.    Maintain an updated record of camp stakeholders contact details, prepare and disseminate relevant information packages and reports about IOM’s SMS activities targeting local stakeholders s.
4.    Liaise with camp authorities, sectors, partners, institutions, civil society, and other relevant camp stakeholders, for effective coordination and information exchange with them. Ensure mobilization and participation of the camp and host populations at site level, with particular emphasis on meaningful inclusion of women, children, elderly, and persons with disabilities into decision-making processes.
5.    Coordinate necessary Government clearance and permissions for implementation of activities in camps according to IOM policies and official approval guidelines
6.    Actively participate in camp contingency planning based on worst-case scenarios in terms of emergency support and population movements.
7.    Propose, implement and update effective service provider referral mechanisms in close collaboration with relevant stakeholders.
8.    Work with IOM and other Site Development and Improvement actors to identify and prioritize interventions in camps.
9.    Participate in negotiations with the local government and landowners for the use of land or facilities for IOM operations purposes.
10.    Facilitate in requesting and processing Site Management Support team’s administrative, HR and logistical needs.
11.    Assist on recruiting and capacity building of volunteers and third-party contractors’ personnel and ensure coordination to the SMSD unit’s programme support team and the Human Resources team.
12.    Provide substantive technical contribution for the development of IOM site management standard operating procedures as well as other strategic documents including tools and system.
13.    Perform such other duties that may be assigned by the supervisor.

EDUCATION
•     Bachelors or Equivalent in International Relations, Political Science, Engineering, Architecture, Social Science, Business or Public Administration, or a related field with four years of relevant professional experience.
•     Masters or Equivalent or Higher in International Relations, Political Science, Engineering, Architecture, Social Science, Business or Public Administration, or a related field will be an advantage.

EXPERIENCE
•     Experience with International Organizations and/or NGOs an advantage
•     Practical experience in emergency responses in the field, crisis, post conflict and other displacement situations.
•     Experience in Site Management, relocation, cash for work, Shelter/NFI, and project management
•     Ability to supervise and coach large numbers of staff
•     Experience working in Rohingya Response an advantage.
SKILLS
Technical
•     Delivers on set objectives in hardship situations
•     Effectively coordinates with other team members on assigned projects
•     Extensive knowledge of humanitarian response, camp management and camp coordination, humanitarian and protection principles
•     Fluency in spoken and written English is required
Accountability
•     Accepts and gives constructive criticism
•     Follows all relevant procedures, processes, and policies
•     Meets deadline, cost, and quality requirements for outputs
•     Monitors own work to correct errors
•     Takes responsibility for meeting commitments and for any shortcomings
Client Orientation
•     Identifies the immediate and peripheral clients of own work when requested
•     Establishes and maintains effective working relationships with clients
•     Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries
•     Keeps clients informed of developments and setbacks
Communication
•     Actively shares relevant information
•     Clearly communicates, and listens to feedback on, changing priorities and procedures
•     Writes clearly and effectively, adapting wording and style to the intended audience
•     Listens effectively and communicates clearly, adapting delivery to the Audience
Creativity and Initiative
•     Actively seeks new ways of improving programmes or services
•     Expands responsibilities while maintaining existing ones
•     Persuades others to consider new ideas
•     Proactively develops new ways to resolve problems
Leadership and Negotiation
•     Convinces others to share resources
•     Actively identifies opportunities for and promotes organizational change
•     Presents goals as shared interests
•     Articulates vision to motivate colleagues and follows through with Commitments
Planning and Organizing
•     Sets clear and achievable goals consistent with agreed priorities for self and others
•     Identifies priority activities and assignments for self and others
•     Organizes and documents work to allow for planned and unplanned handovers
•     Identifies risks and makes contingency plans
•     Adjusts priorities and plans to achieve goals
•     Allocates appropriate times and resources for own work and that of team Members
Professionalism
•     Masters subject matter related to responsibilities
•     Identifies issues, opportunities, and risks central to responsibilities
•     Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation
•     Persistent, calm, and polite in the face of challenges and stress
•     Treats all colleagues with respect and dignity
•     Works effectively with people from different cultures by adapting to relevant cultural contexts
•     Knowledgeable about and promotes IOM core mandate and migration solutions
Teamwork
•     Actively contributes to an effective, collegial, and agreeable team environment
•     Contributes to, and follows team objectives
•     Gives credit where credit is due
•     Seeks input and feedback from others
•     Delegates tasks and responsibilities as appropriate
•     Actively supports and implements final group decisions
•     Takes joint responsibility for team’s work
Resource Mobilization
•     Establishes realistic resource requirements to meet IOM needs