Position Title: Facilities Maintenance Manager

Reports to: Associate Director of Facilities

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options, up to 10% international travel

Position Type: Fulltime

Position Overview

The Facilities Maintenance Manager is a member of the International Operations team and will focus on supporting maintenance activities of Partners In Health’s (PIH) health care facilities across multiple countries where PIH works. The manager will work closely with and support infrastructure leads in multiple countries with the goal of maintaining and markedly improving the health infrastructure at all PIH-supported facilities to ensure dignified, quality health care for all patients.

Responsibilities:

Facilities Maintenance Support (60%)

• Lead organizational efforts to support PIH’s global health care delivery site infrastructure teams in facilities maintenance
• Develop maintenance plans and standard operating procedures for facilities, equipment, and operations, for existing and new facilities
• Oversee the development of facilities and equipment maintenance trainings
• Identify opportunities for cross-site collaboration, sharing of site technical expertise, and sharing of best practices
• Oversee the planning and implementation of a computerized maintenance management system (CMMS) for facilities maintenance
• Work with operations leads at PIH sites to conduct facilities needs assessments and use findings to inform facilities improvement plans; develop priorities and budgets for multi-year planning; contribute to the implementation of multi-year plans
• Provide technical guidance and budget estimates during the annual and multi-year budgeting process for facilities maintenance
• Provide technical support to supply chain team on stock out prevention of key parts as needed

Project Development and Management (20%)

• Serve as technical expert in discussions and projects concerning facilities, both internally and with external partners and institutional donors; provide technical assistance, oversight, and implementation support for grants from multilateral agencies and other donors
• Provide technical support for site facilities leads on facility design, building maintenance, and new construction
• Manage US-based activities for facilities and infrastructure projects, including managing relationships and contracts with technical partners and consultants, providing regular communication to stakeholders on progress and risks, ensuring projects are kept on time and on budget, and planning for ongoing maintenance
• Work with site teams, external partners and contractors to strengthen systems around project planning, implementation and handover documentation of new construction projects
• Provide technical guidance to country site teams in developing project scopes of work, vetting contractors, reviewing contract with the goal of improving overall quality and efficiency of projects

Team Management (20%)

• Manage and supervise the Facilities Maintenance team within the International Operations department, ensuring staff are efficiently completing work, meeting site needs, and coordinating with other departments and teams as needed
• Contribute to annual and long-term planning and strategy for the International Operations department
• Ensure staff have clear responsibilities; help manage workloads and identify and remove obstacles to achieving goals; help develop individuals to achieve their personal and professional goals

Qualifications

Required:

• 6 years of relevant experience in facilities management, project management, or related field
• Bachelor’s degree in facilities management, construction management, a relevant engineering field (civil, mechanical, electrical) preferred
• Experience working in developing countries
• Ability to manage multiple priorities and adapt to changing priorities to meet short and long-term goals
• Have a technical understanding of power generation, power distribution, pumps, HVAC, plumbing, building maintenance
• Service-oriented mindset and strong communication skills
• Ability to work well with a diverse team, honoring the concerns and priorities of staff in field sites
• Ability and willingness to travel up to 10% of the time

Preferred:

• Experience in health care field
• Language familiarity with French, Haitian Creole, and/or Spanish

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.