Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the countries we work and we are always looking for talented individuals who share our passion and commitment. We know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Fundraising Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising.

The Fundraising Operations team (FundOps) is the backbone of the department, responsible for ensuring we have the right systems and processes in place across revenue streams, providing critical monitoring and analysis of performance that support quick adaptations to improve team performance and ensuring we adhere to and stay abreast of fundraising regulatory requirements.

GENERAL POSITION SUMMARY
Reporting to the Senior Manager – FundOps, the Manager, Fundraising Operations will oversee the day-to-day management of the FundOps team and work plan in Europe, ensuring the smooth operation of our fundraising initiatives across revenue streams by ensuring the right processes and practices are followed to ensure compliance and improve performance, as well as contributing to exemplary supporter care.
They will oversee the CRM databases (Raiser’s Edge & ActionKit), gift administration, data analytics, monthly KPI reporting and support procurement. They will support the Senior Manager – FundOps, with strategy development, budget development, policy development and global reporting. The position calls for a proactive, incredibly organised candidate with a high level of emotional intelligence to interact with the broad fundraising development team, bringing relevant experience to the role.

ESSENTIAL JOB RESPONSIBILITIES

• Responsible for the management and maintenance of Raiser’s Edge and Action Kit databases to ensure the integrity of the data, appropriate coding and sophisticated segmentation and analysis.
• Produce complex data selections and segmentation for appeals.
• Develop monthly insights and analytics to support data-driven decision making across revenue streams.
• Responsible for spending and approval of the Fundraising Operations Team’s Budget.
• Responsibility and oversight of the invoice log and reconciliation with budget holders.
• Overall responsibility and oversight of the end of month finance reconciliation process.
• Develop and lead on monthly KPI reporting
• Keep up-to-date with UK and EU data protection legislation and UK fundraising regulations, ensuring compliance across Fundraising Development Team activities.
• Support GDPR queries for the Fundraising Development Team and work with the Senior Manager – FundOps and Data Protection Officer to ensure compliance.
• Ensure fundraising policies and processes are fit for purpose.
• Input to Fundraising Development Team’s Record Of Processing Activities (ROPA)
• Ensure that income is designated and treated in accordance with restrictions, VAT and Gift Aid.
• Support the creation and delivery of Raiser’s Edge training courses to the wider Fundraising Development team.
• Deputise for the Senior Manager – FundOps as and when required.

Supervisory Responsibility

• FundOps Officer x 2
• FundOps Assistant

Accountability
Reports Directly To: Senior Manager – FundOps
Works Directly With: Development Team in Europe, Global DevOps Team, Corporate Finance

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

• At least 5 years’ experience in fundraising related roles with at least 2 years experience in a senior fundraising related role.
• Experience in management of Customer Relationship Management systems
• Experience in people management
• Experience in budget management
• The ability to establish a rapport and communicate effectively with internal and external stakeholders
• Experience in designing, managing and improving processes
• High attention to detail

Success Factors

• Strategic, proactive and forward thinking.
• Diligent, highly organised and results-focused.
• Empathetic, humble leader with strong emotional intelligence.
• Familiarity with global development issues is highly desired.
• Strong understanding of how to navigate cross-cultural relationships.
• Willingness to learn

Living Conditions / Environmental Conditions
The position can be based in Edinburgh or London, UK with an opportunity for this to be a remote position based in the UK, and may involve occasional national and international travel. MCE team members represent the agency both during and outside work hours when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect Local Laws, customs and MC’s policies, procedures, and values at all times and in all Mercy Corps locations. Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment. Candidates must have the right to work in the UK at the time of appointment.

Ongoing Learning
In support of our belief that learning organisations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organisation with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.