The Head of Programmes is responsible for the overall programme strategy across the country and for providing technical to the team within the different sectors.

S/he is also responsible for developing policies, processes and standards within the respective area of responsibility. S/he will enable and oversee the monitoring and evaluation of the activities across the country, and s/he is finally responsible for developing the portfolio, ensuring consistent donor reporting, and internal and external representation. Ultimately, s/he will be active in high-level and strategic decision-making, collaborating closely with the Country Director and the Senior Management team.

Main responsibilities and tasks

Strategy and vision

• Together with the Country Director and the Senior Management team, contribute to the development and update of the country strategy within INTERSOS’ overall global strategic plan, values and principles
• Work as part of the Senior Management Team to share ideas and programme recommendations, supporting and implementing continuous improvement on activities, processes and procedures to optimise results and improve quality of delivery in line with quality standards
• Determine, set and deliver goals and objectives for the programme team in line with the mission strategic objectives
• Develop high-quality programme strategies and proposals relevant to the context and needs in collaboration with technical referents

• in collaboration with technical referents, high-quality programme strategies and proposals relevant to context and needs.
• Develop holistic and needs-based programmes, identifying funding opportunities and strategic partnerships.
• Design and roll out creative and innovative programming, lead assessments for rapid response or scale-up programming in existing or new areas of intervention
• Together with the Country Director and the Head of Operations, create and implement best practice programme management vision, strategy, policies, processes and procedures to aid and improve organizational performance
• Supervise the design of standards and processes with the relevant technical referent at the Mission level.

Programme management

• Supervise and guide the program team (Programme Managers, Grants Managers, Technical Coordinators)
• Ensure programme coordination and coherence across the portfolio
• Ensure programme and project reviews are regularly and effectively conducted, monitor the delivery of programmes based on the work plan
• Together with the Head of Operations, ensure adequate resource allocation is provisioned to deliver programmes.
• Trigger and oversee the design of concept notes, proposals and budgets for cost-related activities in coordination with Programme Managers and Grants Manager and line with INTERSOS and donors’ requirements
• Ensure timely communication and information flow on programme achievements to internal and external parties

Accountability and quality control

• Oversee and support continuous improvement of programme quality standards
• Oversee the programme development, and implementation, ensuring targets and quality are respected in collaboration with the MEAL department
• Ensure the appropriate systems and procedures are established and followed, ensuring best practices in project management are developed and adopted with relevant programme management frameworks in place

Representation and advocacy

• Together with the Country Director and s of Base, establish solid and efficient partnerships with organisations, donors and authorities, in line with the country strategy
• Represent INTERSOS in relevant coordination forums
• Contribute to the definition of the country advocacy strategy and represent INTERSOS within national and international media and participate in community activities as appropriate
• Upon delegation of authority, act as Country Director when needed

People management

• Led the program team, ensuring daily supervision and regular support to maximise efficient performance
• Communicate with the program team on programme status, risks and issues appropriately and promptly. Ensure regular and timely communication between project team members
• Monitor the completion of tasks and ensure good performance and record on appropriate systems
• Motivate and coach the program team. Communicate key performance Indicators (KPIs) to the staff so that they are aware of the strategic annual plan
• Consistently promote high standards through personal example and roll out through the team so that each member understands the means and the behaviours expected
• In collaboration with the HR coordinator, undertake continuous training and staff development. Inspire the team and provide technical expertise
• In laboration with the Protection and Medical coordinator, support the identification and deployment of the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required

• Higher education: Economics, Administrative and Financial Management, Political Science.
• University degree in humanitarian issues. Alternatively, solid field experience

• Essential working experience of at least five years in related activities at the Senior Management level
• Desirable previous experience with NGOs
• Experience in setting up new projects and programmes and developing and implementing departmental and organisational strategies
• Experience in planning, budgeting and executing complex strategies
• Experience in managing medical, protection and interdepartmental technical staff

• Experience in the implementation of activities funded by UN, BHA or ECHO donors and other donors
• Good project proposal and report writing skills
• Good capacity to analyse the context and possibilities for expansion of the mission/operations
• Excellent budget/financial management skills
• Essential computer literacy (word, excel and Internet)

• English (fluent) is mandatory
• Ukrainian desirable
• Russian desirable

• Strategic vision
• Leadership, people management and development
• Planning and organisational skills and ability to meet deadlines
• Teamwork and cooperation
• Negotiation and networking skills
• Behavioural flexibility
• Innovation and creativity
• Decision-making and influence
• Communication skills, written and oral
• Commitment to INTERSOS principles