Do you want to help driving successful global project implementation and lead the formation of a new support hub in DRC HQ?

Who are we?

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for an experienced Head of Support Services to oversee the implementation and operation of Finance, Supply Chain, Human Resources, Business Development and Grants Management, and IT functions in a new support service hub at HQ. The hub delivers support to divisions and units in HQ/Denmark who implement grants locally and globally. The Shared Support Hub will be based in the new Strategy, Programme & Learning Department, from which the majority of global grants are delivered.

About the job

As part of the Organisational Transformation, one of the final cross cutting projects to be concluded has been Aligning Global Grants with Global Processes. This project had the objective to improve the quality and efficiency of the support provided to teams at HQ who are implementing grants. This will be done by standardising processes in accordance with the new workstreams practices in Finance, Supply Chain, HR, IT, Business Development and Grants Management rolled out in the rest of the organisation. As the support hub Head of Support Services (HoSS), you will manage the Finance, Supply Chain, HR, Business Development and Grants Management, and IT support. The Shared Support Hub will provide these support services to the divisions of the SPL Department, the division of the Humanitarian Surge Capacity and to DRC Integration. Your main duties and responsibilities will be:

• Oversee the implementation of the shared support hub
• In time, once the team has been established, lead and manage the finance manager and other support staff (including people planning, performance, well-being and development)
• Establish well-functioning service level agreements with HQ support departments where appropriate
• Responsible for the strategic development, management and implementation of the support operations
• Ensure support for annual planning and review processes
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

About you

To be successful in this role we expect you to have country operation experience as a HoSS. All employees should master DRC’s core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

Moreover, we also expect the following:

Required

• Proven operational management experience as a Head of Support Services in a country operation
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding and experience of institutional fundraising
• Full professional proficiency in English

Desirable

• Full professional proficiency in Danish is desirable
• Working experience at DRC HQ is an advantage

We offer

Contract length: Permanent

Start date: ASAP/August 2023

Workplace: Copenhagen (DRC HQ)

Salary and conditions will be in accordance with the agreement between DRC and AC (agreement for Academics). This is a national position for which local terms and conditions apply.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. We will conduct interviews on an ongoing basis.

Closing date for applications: 14 July 2023.

Further information

For questions regarding the vacancy please contact Klaus Ljørring Pedersen, Organisational Transformation Taskforce Lead, on [email protected].

For further information about the Danish Refugee Council, please consult our website drc.ngo.