Help Desk Assistant(G4)
JOB DETAIL
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant’s location.
Organizational Setting
The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of administration of benefits and entitlements, administration of contracts and contract extensions, and on-boarding/off-boarding of staff.
Main Purpose
Reporting to the HR Service Centre Coordinator and Quality Assurance, HSS, the Helpdesk Assistant provides support to the activities of the HR Helpdesk. The HR Helpdesk’s mission is to respond to individual HR questions, by providing on a timely basis comprehensive and clear information, guidance, advice and solutions, as required. S/he contributes to the timely and efficient delivery of services and production of accurate data in the HR Service Centre
Functions / Key Results Expected
• Assist the HR Helpdesk point of contact in receiving, responding to and/or redirecting, as appropriate, requests and queries received on various HR related topics.
• Provide general support to the activities and functions of the HR Helpdesk including preparation of draft responses to routine correspondence and other related communications.
• Assist in the preparation, review and delivery of the material and documentations produced by the HR Helpdesk for its internal and external clients/stakeholders.
• Contribute to the accurate maintenance of HR materials, files and documents.
• Perform other tasks, as required.
Competencies and Expertise
Core Competencies(Competency Framework)
| Name | Definition |
|---|---|
| Communication | Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. |
| Achieving Results | Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. |
| Teamwork | Actively contributes to achieving team results. Supports team decisions. |
| Planning and Organizing | Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. |
Functional Competencies
| Name | Definition |
|---|---|
| Analytical thinking | Gathers and analyses information, identifying critical relationships and patterns among data and proposes workable solutions. |
| Client orientation | Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction. |
| Resilience | Able to remain calm in emotionally charged situations. Accepts constructive feedback in a positive manner and is able to cope with setbacks. |
Required Expertise
| Function | Name | Expertise Description |
|---|---|---|
| Human Resources | Benefits and Entitlements Administration | Knowledge of UN/IAEA benefits and entitlements, Staff rules and HR practices in a UN Organization. |
| Administrative Support | Discretion and Respect for Confidentiality | Application of a high degree of tact, diplomacy and discretion, and proven ability to maintain confidentiality. |
| Information Technology | IT Training | Knowledge and experience working with relevant ERP technology to deliver HR services. |
| Administrative Support | MS Office (Word, Excel, Outlook, PowerPoint) | Proficiency in the use of office software products (MS Office 2010). |
Qualifications, Experience and Language skills
- Completed secondary education.
- Minimum of four years of relevant office and HR administrative experience, preferably in an international environment.
- General knowledge of policies and administrative procedures concerning staff benefits and entitlements is an asset.
- Experience in dealing with confidential issues with a high level of discretion.
- Proficiency in MS Office 2010 (Word, Excel, Outlook, PowerPoint) and ability to use databases.
- Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
- Administrative skills testing (to IAEA standard) might be part of the selection process.
Remuneration
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 45695 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks’ annual vacation, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/general-service-staff
General Information
- The IAEA’s paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
- Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person’s race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
- The IAEA is committed to gender equality and to promoting a diverse workforce.
- Recruitment will be on a LOCAL BASIS only.
- Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity.
- The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.
Evaluation process
- The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
- Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.
Appointment information
- Appointment is subject to a satisfactory medical report.
- Staff members may be assigned to any location.
- The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.
