• Function title: Hosting Engineer
• Reference: NOC-NM-2023-AD/681
• Location: Brussels – Information about living in Brussels
• Nature of competition: Internal and external competition
• Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
• Type of post: Administrator
• Job level: AD6-AD9 – Check salary simulations for the basic grade
• Generic job title: Expert
• Number of posts: 1
• Duration of appointment: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: NMD/TEC/OPS – Operations
• Working arrangement: Hybrid work (remote and onsite)
• Competition publication date: 28/09/2023
• Competition closing date: 26/10/2023 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Network Management Directorate, “Technology” develops and maintains NMD’s mission-critical systems, including all airspace network management operational systems, the related communications facilities and technical infrastructure. It supports the Agency’s IT solutions and services.

The “Operations” unit manages the support and maintenance of the IT infrastructure and applications, within the agreed service levels. The service addresses areas as application and infrastructure operational support, service desk function, technical H24/7 support, etc.

Your role

Your role will be to:

• Implement (on-premise and cloud-based) hosting solutions for high-availability services in collaboration with external IT support teams, cloud computing engineers, architects, cyber experts and developers.
• Operate and continuously improve hosting services based on cloud and on-premise systems.
• Oversee infrastructure hosting projects, including the migration of on-premise applications to public cloud in collaboration with external IT support teams, cloud computing engineers, architects, cyber experts and developers and escalate issues to the Hosting Service manager.
• Monitor the hosting services, make recommendations to ensure optimised cloud consumption/spending and optimise capacity, usage, lifecycle management, performance and interface with customers to achieve excellence in service delivery.
• Participate in resolving major issues/outages and problem investigations and root cause analysis.
• Collaborate effectively with IT Security Officers and IT architects, and make sure that security operations processes are followed by service providers.
• Gather customer requirements, transform them into technical specifications and service solutions, monitor service delivery, interface with customer and ensure that objectives agreed are met.
• Develop and maintain technical documentation (operational procedures, reports, etc.).
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university studies of 4 years in Computer Science, Engineering or in another related technical field, or of 3 years plus 1-year relevant professional experience.
• Internal candidates should go to page check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• A minimum of 3 years’ relevant experience to perform the advertised tasks.
• Experience in supporting large infrastructures (platform storage network).
• Experience in:
  • Automation
  • DevOps, CI/CD, Agile
• Experience in IT service management.
• Experience in cloud solution design and management with focus on IaaS and PaaS would be considered an asset.
• Experience in scripting and programming would be an asset.
• Understanding of load balancers, networking and firewalls (Cisco and Checkpoint).
• Microsoft, Amazon Web Services (AWS) and/or Cisco certifications would be an asset.
• Project Management skills.
• Strong interest to keep abreast of relevant trends in technology.
• Technical writing skills (English).
• Communication: You are able to foster two-way communication.
• Analytical thinking: You analyse information and are able to identity relationships.
• Problem-solving: You anticipate and solve business problems.
• Customer focus: You adapt services to respond to customer needs.
• Quality focus: You set and foster high quality standards.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1 and acquire, at least a basic knowledge of French at level A1 by the end of the probation period.
  The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• The selected candidate will be offered a contract of 5 Year (s) pursuant to the provisions of the Staff Regulations governing officials at EUROCONTROL. The contract may be renewed up to a maximum of 9 years or converted into an undetermined contract. Before being established in the post, the selected candidate will be requested to provide certified copies of their degrees and successfully serve a probationary period of 9 months.
• Internal candidates
  If selected, the person will keep their current type of appointment duration (undetermined or determined).
  The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• In case of reserve list: Suitable candidates, however not selected to fill the post, will be placed on a reserve list for similar functions. The period of validity of reserve list is 1 year from the closing date of applications .
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.